Technical Support Specialist

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

• Title: Technical Support Specialist
• Location: Belgrade, Serbia (hybrid)
• Grade: 9

Position Description and major responsibilities:

• •As a Technical Support Specialist you will provide support to Channel Partner technicians who generally will be onsite at a customer location and requiring technical assistance.
• •The support will include problem identification, analysis, diagnosis and resolution.
• •The TSS will utilize Knowledge Systems provided by NCR Atleos and other vendors as appropriate to identify solutions to known problems.
• •The TSS is responsible for ensuring that solutions provided are successful.
• •If no known solution can be identified, the TSS is responsible for the escalation to other support teams where deeper level skilled personnel are available.
• •The TSS retains ownership of all escalated problems/issues through to resolution. The TSS is also responsible for ensuring that NCR Atleos Management is informed if resolution to a problem will take longer than contractual requirements require.
• •You will provide input to the Knowledge Systems when required.
• •You will co-ordinate with other internal teams in providing part numbers and other technical details pertaining to a specific Customer.

Capabilities:

• •Prior work experience in a customer support or technical support role is required, with experience supporting customers in the Financial sector being highly desirable.
• •Fluency in English, both oral and written is mandatory.
• •Tertiary qualification in Engineering or related field, from University or College is desirable.

• Technical Skills:
• •Working knowledge of Windows 7, 10, 11.
• •A high level understanding of communication and networking technology (TCP/IP and other network protocols).
• •A high level knowledge of PC hardware equipment and utilization (printers, scanners, modems, network cards).
• •Knowledge of ATM systems (hardware and application software) and experience troubleshooting problems in that environment is highly desirable.

• Personal Skills:
• •Listening and communication skills.
• •Analytical skills.
• •Problem solving skills.
• •Strong team player.
• •Self-starter.

• Education and Experience Requirements
• •4 year technical degree or 3 year technical diploma preferred or equivalent experience
• •PC literacy
• •Keyboard proficiency
• •Understanding of Windows-based applications/tools
• •Good English communication skills & telephony etiquettes

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits :

Private Health Insurance

Employee Referral Bonus Program

Wellbeing Resources

Baby Bonus

Life, Accident & Disability Insurance

Numerous opportunities for internal career pathing and advancement

Discounts for employees at NCR Atleos partners

• EEO Statement
• NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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Statement to Third Party Agencies

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