Technical Support Specialist - Bilingual French

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual French based in United States.

• This role provides expert technical support to customers, partners, sales representatives, and internal teams across a fast-paced, technology-driven environment.
• You will troubleshoot complex hardware, software, connectivity, and platform issues involving connected vehicle technologies and integrated solutions.
• The position combines customer service excellence with technical problem-solving, requiring you to translate complex concepts into clear, practical guidance.
• You will manage support cases from initial contact through resolution while maintaining accurate documentation and protecting customer information.
• Working closely with technical teams and external partners, you will help resolve escalated issues involving devices, cameras, keyless systems, databases, and other integrations.
• The role also contributes to global initiatives and operates within a 24/7 support environment, offering opportunities to work with evolving technologies and diverse stakeholders.