Technical Support Specialist (full-time, $31.00-$34.00/hour)

ABOUT US: The Schaumburg Park District is an award-winning public agency that provides its 80,000 residents with a wide variety of recreational programs, classes, and events as well as facilities, parks and open spaces!

JOB SUMMARY: The Schaumburg Park District is seeking an experienced Technical Support Specialist to join the Park District’s IT team who, under the guidance of the Superintendent of IT, will be responsible for providing technology support for Park District Employees across all facilities, covering both hardware and business software. The Technical Support Specialist will resolve help desk requests for computers, peripherals, mobile devices, phones, and conference room equipment, as well as the District’s business applications including finance, purchasing, recreation, timekeeping and HR systems. They will manage user accounts and access for the employee’s full employment cycle in coordination with the Human Resources department. The Technical Support Technician configures, deploys, maintains, and inventories Park District equipment. They may also be asked to train staff in business applications and standard productivity software and help support the Park District’s security practices. We’re looking for someone who takes pride in owning their role, consistently delivers results, and is motivated to grow.

LOCATION: This position is located at Schaumburg Park District’s Jerry Handlon Administration Building (235 E. Beech Drive, Schaumburg, IL)

QUALIFICATIONS: The ideal candidate will have an Associate’s Degree in an IT-related field. At least three (3) to five (5) years of relevant full-time experience is required. IT certifications such as CompTIA A+, Network+, Security+ or Microsoft 365 Endpoint Administrator preferred. Knowledge of recreation software, specifically Rec Technologies, is a plus.

PAY, BENEFITS & WORK SCHEDULE: This is a full-time year-round non-exempt position. Target hiring range is $31.00 - $34.00/hour DOQ (depending on qualifications). Schedule is generally Monday – Friday from 8:30am – 5pm and night/weekend work required as part of on-call rotation program. Our full-time benefits package includes:

Free and/or discounted Park District classes, programs, events, and memberships for you and your family*! (*see definition*)

Medical Insurance

Zero Card

Dental Insurance

Vision Insurance

FSA Healthcare

FSA Dependent Care

FSA Commuter Benefit

Basic Life Insurance

Voluntary Life Insurance

AFLAC Indemnity Plans

IMRF Pension (Retirement, Disability, Life)

457 Retirement Plan (Nationwide)

Paid Vacation, Personal Days, Floating Holidays, and Sick Time

Employee Wellness Programs and Incentives

Employee Recognition Programs

Public Service Loan Forgiveness (PSLF) eligible employer

APPLY NOW!

Visit us at: https://schaumburgparkdistrict.bamboohr.com/jobs

** Position will be open until filled. ** Schaumburg Park District is an Equal Opportunity Employer. **

Keywords: park, parks, recreation, administration, analytic, analytics, analytical skills, data-driven decision making,, accuracy, precision, analysis, collaboration, Microsoft Office, Questica, ReQlogic, Microsoft Dynamics GP , Rec Technologies, ActiveNet, information technology, IT, tech support, software implementation, hardware, software, business software, CompTIA A+, Network+, Security+, Microsoft 365 Endpoint Administrator, help desk