FSAP and PETA

Technical Support Specialist II

Norfolk, VA

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: US
Work mode: On-site / unstated
First seen by hirly: 26 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

Position Objective:

To provide computer-technology support for PETA and its affiliates

Primary Responsibilities and Duties:

Provide first-level contact and problem resolution for all users with hardware, software, and applications problems

Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases

Provide accurate and timely logging of problems and resolutions using the support system

Act as a liaison between users and internal support staff members in order to assure accurate problem interpretation

Provide after-hours and weekend phone support

Perform any other duties assigned by the supervisor

Requirements

Two to four years of help-desk support experience

Prior experience troubleshooting Windows workstations and servers as well as supporting proprietary software and peripherals under a variety of operating systems

Extensive knowledge and prior experience troubleshooting all Microsoft Office products (e.g., Word, Excel, Outlook, and Access)

Proficiency with Windows and Apple platforms

Proven familiarity with virtual private networks

Proven outstanding organizational skills and the ability to work on multiple projects simultaneously

Demonstrated ability to communicate effectively by phone and in person

Proven ability to take initiative and act independently to resolve problems

Ability to maintain strict confidentiality at all times

Willingness and ability to be on call during evening and weekend hours

Ability to lift and carry up to 50 lbs.

Willingness and ability to travel

Must be at least 21 years of age and have a valid U.S. driver's license, a minimum of three years of driving experience, and a satisfactory driving record

Commitment to the objectives of the organization

The hourly pay range for this position is $25.96 - $27.75. The ultimate hourly pay within this range that will be offered to a qualified candidate will be determined based on the candidate’s experience and the cost of living in the area in which the candidate will live and work.

A list of benefits available to qualified employees is available here .

Application Deadline:

Applications for this position will be accepted until October 22, 2026.

We may fill this job opening before the deadline if we find a qualified candidate.

Original posting on FSAP and PETA's site ↗

Listed on hirly, a job board. hirly is not the employer: FSAP and PETA is hiring for this role.

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