hirly
Sign inGet started free

Onsitego

Technical Support Trainer

Noida, India · Hyderabad, India · Bangalore, India · Chennai, India

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Onsitego first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included

Matched against 2.3M live jobs from 200,000+ employers in 200+ countries.

Tailor my resume for this job →

hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Summary

We are looking for an experienced Technical Support Trainer to provide technical guidance, training, and operational support to field engineers. The role will be responsible for enhancing engineers' technical capabilities, resolving complex field issues, handling escalations, and managing professional email communication with internal and external stakeholders.

Key Responsibilities

  • Provide technical guidance and remote support to field engineers for complex service-related issues.
  • Conduct regular technical training, refresher sessions, and knowledge-sharing programs for field engineers.
  • Develop and deliver training modules based on product updates, recurring technical issues, and field requirements.
  • Support engineers in troubleshooting and resolving technical problems at customer locations.
  • Analyze escalated cases and provide appropriate technical solutions within defined timelines.

Candidate Requirements:

4–8 years of relevant experience in technical support, after-sales service, field service, technical training, or a similar role.

Strong experience in guiding and supporting field/service engineers .

Excellent troubleshooting and technical problem-solving skills.

Experience in handling technical escalations and RCA .

Original posting on Onsitego's site ↗

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job