Technical Training - (Hsinchu)

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Location:

Hsinchu,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

GTLC (Global Technical Learning Center) 全球技術培訓中心

Applied Materials Taiwan GTLC plays a key role forglobal New Hires and professional level training as well as Customer training. With the rising global semiconductor demand, our GTLC is favorably positioned with a promising outlook as we roll out our solid expansion plan to fulfil global training needs.

No restriction on any tools, but having experience with ALD, MDP, IMP, CMP, Etch, PDC, or DDP is a plus.

Key Responsibilities

• •Presents technical training in house and at customer sites, focusing on specialized / customized courses; requires both domestic and international travel; manages classroom/lab activities to assure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned.
• •Maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to staff; may complete certification on multiple platforms and/or processes to include safety modules; actively certifies others; establishes new certification requirements.
• •Utilizes Technical Publications and System Business Units to improve technical documentation efficiencies; creates and augments documentation to fill gaps in released materials; evaluates instructor performance; trains others in standard course development process/Instructional System Design (ISD); responsible for course design approval.
• •Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems.
• •Demonstrates knowledge and understanding of the technical training organization and operations and the AGS organization; informs customers of additional technical training courses/products available; assists in building customer relationships and selling technical training related products; provides input on customer issues/needs to determine future training opportunities.
• •Provides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues.
• •Manages multiple projects of diverse scope and complexity; directs project team members.
• •Alpha Site support to Engineering in house or on an engineering tool provides review of ECO's; communication to the field.
• •Supports GPS in the generation of docs.
• •Develop new procedures and Best Known Methods.
• •First chamber Build. Work with Engineering and Manufacturing; participate on New Product final test.
• •Develop technical materials.
• •Observe technical activities to determine operating procedure and detail.
• •Interview personnel to become familiar with products & methods.
• •Study tech docs to integrate a technology, operating procedure, production sequence and detail.
• •Review published materials and recommends revisions.
• •Communicates with BUs to obtain current product information for courses updates; represents technical training organization at divisional meetings.

Qualification

• •2+ years above experience of semiconductor tool. Tool hands-on experience is preferred.
• •Need to be flexible on business travel. Travel Rate:20%~30%
• •Good English communication and presentation skill.

全球技術培訓中心

Applied Materials Taiwan GTLC 在全球新進員工培訓、專業人才培訓及客戶培訓方面扮演重要角色。隨著全球半導體需求持續成長，我們的 GTLC 已具備優勢地位，並透過穩健的擴展計畫來滿足全球培訓需求，因此發展前景可期。

主要職責

• •在公司內部及客戶現場進行技術培訓，專注於專業/客製化課程；需進行國內及國外出差；管理課堂/實驗室活動以確保實現課程目標；按規程進行安全宣講與實操演示；需配合夜班進行培訓。
• •準備並講授既定產品課程的產品技術知識； 向團隊成員傳達最新資訊 ；需完成針對多項設備與平台（包括安全模組）的認證； 積極協助他人取得認證資格; 建立新的認證要求與標準 。
• •運用技術文件（Technical Publications）及各產品事業單位（Business Units）的資源，提升技術文件的品質與效率；編撰及補充技術文件，以完善既有教材內容；評估講師授課表現；依據標準課程開發流程及教學系統設計（ISD）方法培訓其他講師；負責課程設計與內容的最終審核及核准。
• •提供設備技術專業知識及故障排除支援，協助設備維修；確保訓練設備功能符合課程目標需求；確認所有安全改善措施已完成安裝於訓練設備上。
• •熟悉並了解技術訓練組織、營運模式及 AGS 組織；向客戶介紹其他可提供的技術訓練課程及產品；協助建立客戶關係並推廣技術訓練相關產品；蒐集客戶需求與問題回饋，以規劃未來培訓機會。
• •提供其他講師教學指導與領導；擔任資淺講師的導師（Mentor），協助課程授課、技術發展及認證培訓；預防、掌握並解決客戶滿意度相關問題。
• •管理多項不同規模及複雜度的專案，並指導專案團隊成員執行相關工作。
• •支援 Alpha Site 工程驗證作業（於內部或工程設備端）；參與 ECO（Engineering Change Order，工程變更單）審查，並負責相關資訊傳達至現場團隊。
• •支援 GPS 技術文件製作與產出。
• •制定新的作業流程（Procedure）及最佳實務方法（Best Known Methods, BKM）。
• •參與 First Chamber 建置作業，與工程及製造團隊密切合作，並參與新產品最終測試。
• •開發技術教材及培訓資料。
• •透過觀察技術活動，建立操作流程及作業細節。
• •訪談相關人員，以深入了解產品特性及作業方法。
• •研究技術文件，整合技術知識、操作程序、生產流程及相關細節。
• •審查已發佈之技術文件與教材內容，並提出修訂建議。
• •與各產品事業單位（BU）溝通取得最新產品資訊，以更新課程內容；代表技術訓練團隊參與事業部門會議。

資格條件

• •具 2 年以上半導體相關經驗。
• •具設備實機操作（Hands-on）經驗者佳。
• •可配合商務出差。 出差比例：20%～30%
• •具備良好的英文溝通及簡報能力。

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.