Technical Web Project Coordinator

Job Profile:

IT Project Specialist 2

Job Family:

IT Project Management

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

• Job profile Summary:
• Works closely and collaboratively with project managers and product managers to assist with routine tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.

Job Description:

A cover letter is required with application to be considered for this position.

- Please describe your experience coordinating digital accessibility work across websites, documents, or digital platforms. Include how you identified or triaged accessibility issues, applied WCAG 2.1 Level AA or similar standards, worked with stakeholders on remediation, and used tools such as Siteimprove, Equidox, Jira, ServiceNow, or comparable systems to track progress and outcomes.

The Technical Web Project Coordinator is a member of the Operational Design and Web Experience team within Enterprise Shared Services, part of ASU Enterprise Technology. The position coordinates enterprise web governance and digital accessibility services and serves as service owner for assigned platforms, including Siteimprove and Equidox. The coordinator oversees platform administration, service support, vendor relationships, reporting, training, and process improvement.

The role coordinates projects and intake workflows that help ASU identify and resolve accessibility barriers across websites, mobile applications, documents, artificial intelligence (AI) products, and related digital services in alignment with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. It contributes to ASU's transition from EdTech to TechEd by helping move services beyond isolated applications toward learner-centered, interoperable, AI-augmented experiences.

Through accessibility governance, service ownership, and project coordination, the coordinator helps ensure digital experiences are inclusive, trustworthy, connected across the learner journey, and designed to augment human capability. The role builds institutional AI capacity through repeatable support, documentation, evaluation, and feedback processes. It requires strong project coordination, technical judgment, clear communication, and the ability to build positive, service-oriented relationships across the university.

Position Salary Range: $71,500.00 - $75,000.00; DOE

Essential Duties :

Digital Accessibility Coordination

• •Monitor and report on Siteimprove accessibility scores and trends and translate findings into actionable guidance.
• •Advise site owners on remediation strategies aligned with WCAG 2.1 Level AA.
• •Manage the intake of digital accessibility reports submitted by email and converted into Jira tickets.
• •Triage submissions, redirect requests that belong with another team, remove spam, and maintain accurate ticket records.
• •Coordinate with site owners, department leaders, Canvas administrators, and other partners to resolve reported accessibility barriers.
• •Track remediation progress, follow up on open items, and communicate status to affected stakeholders.
• •Support accessibility evaluation and governance for AI-enabled web products, conversational interfaces, and other TechEd experiences, emphasizing learner agency, continuity, and inclusive design.
• •Deliver accessibility updates, demonstrations, and presentations in university community forums.

Service Ownership and Platform Administration

• •Serve as service owner for Siteimprove, Equidox, and other assigned web governance or digital accessibility platforms.
• •Manage user access, site onboarding and offboarding, configuration updates, and issue resolution across supported platforms.
• •Receive, triage, and resolve Jira and ServiceNow tickets related to platform administration, and user support.
• •Escalate technical issues to vendors, document impacts, and track each issue through resolution.
• •Maintain regular communication with vendor account representatives and monitor product updates that may affect university users.
• •Coordinate platform training with vendors, maintain support resources, and manage internal Slack support channels.

Web Governance

• •Manage the intake and coordination of subdomain request tickets.
• •Partner with the Web Standards Governance Board and site owners to evaluate requests, support approval decisions, document outcomes, and communicate next steps.
• •Help ensure that approved requests align with university brand standards and digital accessibility requirements.

Project and Process Coordination

• •Coordinate small to medium web and digital accessibility projects, including schedules, action items, risks, dependencies, and stakeholder communication.
• •Assess, document, and improve digital accessibility support and service-management processes.
• •Use approved AI-assisted tools and automation to analyze accessibility data, identify trends, organize project information, generate initial reporting insights, and improve workflow efficiency.
• •Apply human evaluation and university requirements for privacy, security, accessibility, data governance, accuracy, bias, and fairness in AI-enabled workflows.
• •Evaluate emerging TechEd and accessibility tools by documenting learner needs, use cases, interoperability and data requirements, risks, and recommendations.
• •Coordinate cross-functional testing and feedback with users, accessibility specialists, vendors, and technologists to improve and responsibly scale digital services.
• •Develop and maintain procedures, training materials, service documentation, and operational reports.

Desired Qualifications:

• •Experience coordinating or managing projects in a technical or higher education environment.
• •Experience administering software-as-a-service platforms or serving in a service ownership role.
• •Working knowledge of web accessibility standards, including WCAG 2.1 Level AA.
• •Experience with accessibility auditing or remediation tools; Siteimprove experience is preferred.
• •Experience with Equidox or other PDF remediation workflows.
• •Proficiency with Jira, ServiceNow, or comparable work and ticket management platforms.
• •Experience documenting and improving operational processes using service data and stakeholder feedback.
• •Understanding of TechEd principles, including learner-centered design, interoperability, AI-augmented ecosystems, agency, and inclusion.
• •Familiarity with evaluating and responsibly applying AI-enabled tools, including human evaluation, privacy, security, accessibility, data governance, accuracy, bias, and fairness.
• •Experience supporting organizational AI readiness through documentation, training, governance, testing, or workflow design.
• •Understanding of user experience principles and web content best practices.
• •Strong presentation skills.
• •Experience coordinating work with vendors and stakeholders across multiple teams or organizational units.
• •IAAP Certified Professional in Accessibility Core Competencies certification; Web Accessibility Specialist, Certified Professional in Web Accessibility, or Accessible Document Specialist certification is preferred.

Working Environment:

• •Activities are performed primarily in a standard, climate-controlled office or approved remote work environment and may involve extended periods of sitting, standing, or moving between office spaces.
• •Regular use of a desktop or laptop computer is required.
• •Work may occasionally be performed from ASU offices at the Downtown Phoenix, Mayo, Tempe, Polytechnic, or West Valley campuses or locations.

Department Statement:

Enterprise Technology (ET) embraces its role as both an