Technical Writer / Instructional Designer

This position supports the Technical Instruction team in revising and producing high-quality training and technical documentation, and in transforming that documentation into structured, standardized learning solutions. Reporting to the Associate Director, Technical Instruction, the Technical Writer / Instructional Designer collaborates with subject matter experts (SMEs), quality, operations personnel, and business leaders to ensure that procedural documents, training presentations, competency verification documents, and other learning materials are accurate, clear, consistent, and ready for deployment in multiple learning environments. The role converts SOPs into learning pathways, develops modular training content and a training catalog, maintains standardized curricula, and prepares reskilling and upskilling pathways that support a harmonized, global approach to technical training and strengthen the effectiveness of training across the organization.

Key Accountabilities

Document Revision & Writing

Review, revise, and restructure quality documents to improve clarity, accuracy, and compliance with applicable quality and regulatory standards.

Map current workflows with subject matter experts before drafting or revising procedures to ensure documentation reflects how work is performed.

Draft new SOPs and work instructions in collaboration with subject matter experts.

Apply consistent style, formatting, and language aligned with company templates and document control procedures

Training Material Development

Revise and develop training presentations and job aids for instructor-led and self-guided formats, ensuring content is engaging, logically structured, and aligned with learning objectives.

Develop visual process aids, such as flowcharts, decision trees, and swim lane diagrams to supplement written procedures and training materials.

Create and update competency verification documents, including knowledge checks, practical assessments, and sign-off forms.

Adapt complex technical content into accessible, audience-appropriate language for varied learner levels.

Coordinate with subject matter experts to validate technical accuracy prior to finalization.

Produce learning and training materials in a variety of formats, including print, graphics, audio, video, animation, and multimedia, selecting the format best suited to the content and audience.

Develop the production of classroom handouts, instructional materials, learning aids, and manuals.

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Instructional Design & Learning Pathways

Convert SOPs and work instructions into structured learning pathways with defined learning objectives, content sequencing, practice activities, and competency verification.

Develop modular, reusable training content and build and maintain a training catalog that allows learning to be built once and deployed across sites and roles.

Prepare reskilling and upskilling pathways that support role transitions, new or revised processes, and individual and team development.

Apply best practices in instructional design and adult learning theory to the strategy, design, and delivery of online, in-person, and blended learning.

Training Evaluation & Continuous Improvement

Create evaluations and report on the effectiveness of training programs to confirm that taught skills and techniques are incorporated into employees’ work behavior.

Evaluate ongoing programs to ensure continued relevance to business processes and employee development.

Regularly maintain and update online course content, learning pathways, and the training catalog based on feedback, process changes, and evaluation results.

Maintain training records and present training data and effectiveness metrics to management teams.

Learning Support

Prepare scripts, presenter notes, and on-screen text for prerecorded training presentations, ensuring alignment between narration and visual content.

Review draft or recorded training modules for consistency, completeness, and readability; provide written revision recommendations as needed.

Support the Associate Director, Technical Instruction in organizing and maintaining the training content library and training catalog.

Collaboration & Communication

Partner with department SMEs to gather accurate technical information for documentation projects.

Develop and maintain strong working relationships with SMEs and business leaders to support training needs assessment, content validation, and adoption of learning solutions.

Assist with periodic document reviews and audit-related updates as assigned.

Communicate project status, timelines, and risks to the Associate Director, Technical Instruction in a timely manner.

Participate in team meetings and contribute to process improvement initiatives related to documentation and training workflows.

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Minimum Requirements

Education and Experience

Bachelor’s degree in Technical Writing, Instructional Design/Technology, Educational Technology, English, Communications, Information Systems, or a related scientific discipline; or equivalent combination of education and experience.

Minimum 2 years of technical writing experience in a regulated industry environment; familiarity with lean methodologies (5S, standard work, kaizen, or similar) and experience documenting processes in a continuous improvement culture preferred.

Demonstrated experience writing and revising SOPs, work instructions, or equivalent procedural documentation.

Experience translating verbal or informal process descriptions into structured visual workflow documentation (process maps, flowcharts, swim lane diagrams).

Experience developing or revising PowerPoint presentations for training or instructional purposes.

Proven experience designing and developing multiple training events, curricula, or learning using adult learning principles.

Experience maintaining training records.

Ability to read, write, speak, and understand English; strong organizational and multitasking skills required.

Skills and Abilities

Exceptional written communication skills; ability to write clearly for both technical and non-technical audiences.

Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, Teams) and Adobe Acrobat; SharePoint experience preferred.

Ability to analyze and document workflows; experience creating process maps, flowcharts, or swim lane diagrams using Visio, Lucidchart, PowerPoint, or similar tools.

Familiarity with document control principles and regulated-industry standards (GLP, GCP, or ISO environments preferred).

Ability to quickly learn scientific subject matter and translate it into accurate, understandable documentation.

Strong organizational skills with the ability to manage multiple concurrent projects and meet deadlines independently.

High attention to detail; consistent, error-free deliverables.

Knowledge and application of adult learning principles and instructional design models; ability to design online, in-person, and blended learning.

Ability to write effective documentation, user guides, and learner materials.

Ability to evaluate training effectiveness and present data and findings to management teams.

Preferred: 5 years of experience in human resources, education, instructional design, or a related field; experience with training evaluation systems; multilingual ability desirable.

Working Conditions & Physical Requirements

Work is primarily performed in an office or remote environment; periodic on-site presence will be required.

Sitting for extended periods of time, talking for extended periods of time, reaching while standing and general repetitive motions, especially as related to computer work.

Ability to read and interpret materials, verbally communicate, and hear required.

Office environment.

Moderate noise level.

Critical Success Factors

Communication. Able to commu