Technology Analyst

POSITION SUMMARY:

The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.

ROLES AND RESPONSIBILITIES:

Application Support & Administration

Serve as primary support for assigned enterprise applications.

Perform daily administration including user provisioning, security roles, workflows, and system configuration.

Monitor application performance, integrations, and system alerts to proactively resolve issues.

Coordinate with vendors and internal teams to resolve incidents and service requests.

Support application upgrades, releases, testing, and production deployments.

Access Management & Security

Manage user lifecycle activities including account creation, modification, and deactivation.

Administer role-based access controls in accordance with security policies.

Support authentication issues such as password resets and account lockouts.

Conduct user access reviews and support audit and compliance requirements.

Configuration & Process Improvement

Configure workflows, forms, approvals, notifications, and business rules.

Translate business requirements into system configurations and enhancements.

Identify and implement opportunities for automation and process improvement.

Support deployment of new modules, features, and system enhancements.

Testing, Documentation & User Support

Develop and execute test plans for system updates, enhancements, and integrations.

Coordinate and support User Acceptance Testing (UAT).

Document processes, SOPs, and system configurations.

Develop training materials and support end-user training.

Support change management and promote system adoption.

Qualifications and Experience:

Required

2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms.

Experience providing end-user support, troubleshooting, and application administration.

Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes.

Experience managing user access, security roles, and application configuration.

Experience monitoring system integrations, analyzing errors, and coordinating issue resolution.

Strong analytical and problem-solving skills.

Ability to prioritize multiple tasks and manage competing priorities.

Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels.

Strong attention to detail and commitment to data accuracy.

Proficiency with Microsoft Office Suite, particularly Excel.

Bachelor's degree in Information Systems, Computer Science, Business, Accounting, Finance, or equivalent work experience.

Preferred

Experience supporting:

Enverus OpenInvoice

SAP Concur

Gatekeeper Vendor Management

Workday Adaptive Planning

HaloITSM or similar ticketing systems

Knowledge of application integrations, APIs, SSO, and identity management technologies.

Experience with Microsoft Entra ID, SAML, OAuth, or other authentication technologies.

Familiarity with ITIL processes and change management practices.

Experience participating in software implementations, upgrades, or migration projects.

Knowledge of audit controls, SOX compliance, or security governance practices.

Experience working in the energy, midstream, oil & gas, or utility industries.

Benefits : This position is located in Austin, Texas and is an in-office position. Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.