Technology Product Lead - Construction & Development

Who we are:

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

Why This Role Exists

We are building a Product organization to bring clear ownership, prioritization, and outcome accountability to critical technology platforms that power our business.

Today, much of our platform and systems engineering work is executed through strong teams and capable technology, but without consistent end-to-end ownership of outcomes , clear value identification , or transparent measurement of impact . Important work gets delivered, but it’s often difficult to answer fundamental questions:

Why is this the right work right now?

What outcomes are we driving?

How do we know it’s working?

The Product Lead role exists to close that gap.

This role is aligned to our Data Center Build and Operate value stream, with a focus on enabling the end-to-end lifecycle of data center delivery through technology, data, and integrated systems. The Product Lead will operate at the intersection of physical infrastructure and digital platforms, partnering with construction, engineering, and operations teams to translate complex build and commissioning workflows into scalable product capabilities. This includes supporting domains such as site development, construction lifecycle management, power and capacity planning, and commissioning readiness through well-defined systems, data models, and process automation. Experience working with infrastructure-adjacent platforms, integrating across systems, and driving clarity in highly complex, multi-system environments will be critical to success.

This role establishes a single accountable owner for the “what and why” across defined product areas — while remaining close enough to execution to ensure clarity, momentum, and learning. This is a senior individual contributor role with meaningful decision authority and hands-on responsibility across both strategy and delivery.

How We Think About Product Ownership

We view product ownership as a continuous spectrum , not a fixed state:

NOW : Capability-based ownership and platform stabilization

NEXT : Value-aligned recomposition and shared accountability

LATER : True end-to-end value streams with economic ownership

Importantly:

• The work does not change.
• Only how we frame ownership, outcomes, and success evolves.

Product Leads are expected to operate comfortably across this spectrum — protecting near-term execution while intentionally shaping longer-term outcome ownership.

What You’ll Own

Product Leads are anchored to one or more capability-aligned product areas , such as:

Core Transaction Platforms

Commercial Enablement

Enterprise Data & Intelligence

Developer & Platform Enablement

Trust, risk, and compliance

While each Product Lead is assigned to a specific area, the scope is intentionally designed to evolve from platform stewardship toward outcome and value-driven ownership over time.

Role Mandate

As a Product Lead, you are accountable for:

Defining what should be built and why

Making priority and scope tradeoffs within defined investment guardrails

Owning product outcomes , not just delivery

Ensuring clarity and continuity from strategy through execution

This role blends strategic thinking with hands-on product work . Product Leads are expected to move fluidly between defining outcomes, shaping work, and partnering with delivery teams to ensure intent is clearly understood and executed.

What You’ll Do

Product Vision, Strategy & Outcomes

Shape and evolve product vision and roadmaps aligned to organizational goals and technology strategy

Translate business objectives into clear product outcomes, hypotheses, and success measures

Align platform capabilities to KPI oriented outcomes such as scalability, reliability, automation, efficiency, and risk reduction

Advocate for investments that measurably improve productivity and operational effectiveness

Balance short-term delivery needs with long-term strategic outcomes

Hands-On Product Ownership & Execution

Own product backlogs end-to-end, ensuring work is clearly defined, sequenced, and aligned to outcomes

Write and refine epics, features, and user stories as needed — especially for complex, high-impact, or ambiguous work

Lead backlog building and ongoing refinement to maintain a healthy, outcome-oriented pipeline of work

Partner closely with engineering and architecture to shape solutions, identify dependencies, and surface risks early

Validate usefulness and impact of delivered capabilities with internal users and stakeholders

Leadership, Decision-Making & Collaboration

Serve as the primary decision-maker for prioritization, sequencing, and scope within your product area

Foster collaboration, accountability, and continuous improvement across cross-functional teams

Empower teams with clarity of intent while allowing flexibility in how work is delivered

Make informed decisions under ambiguity, time pressure, or incomplete information

Actively remove obstacles to progress and value delivery

Ceremonies, Cadence & Flow

Lead or actively participate in key product-focused ceremonies, including backlog refinement and product planning

Ensure shared understanding of priorities, intent, and success criteria across teams

Partner with delivery leaders to support agile ways of working without becoming process-bound

Adjust focus and level of involvement as products, teams, and maturity evolve

Stakeholder Engagement & Communication

Act as the primary liaison between engineering, architecture, business partners, and leadership

Communicate priorities, progress, tradeoffs, and outcomes clearly and consistently

Maintain transparency to build trust and alignment across teams and departments

Continuously gather feedback and pain points to inform roadmap and backlog decisions

Metrics, Learning & Value Realization

Define and track KPIs tied to efficiency, performance, reliability, and business impact

Use data and analytics to inform prioritization and validate hypotheses

Monitor adoption and outcomes of delivered capabilities

Translate results and learning into roadmap and backlog adjustments

Basic Qualifications:

8+ years of experience in product management, product leadership, or related roles

Demonstrated ability to own outcomes and value realization , not just delivery or backlog management

Proven experience making priority and scope tradeoffs in complex, multi-stakeholder environments

Experience operating in highly cross-functional domains , translating business and operational needs into product capabilities

Demonstrated ability to work across multiple interconnected systems and platforms , driving clarity in complex environments

Experience partnering closely with engineering, architecture, and operational stakeholders

Comfort operating in ambiguous, fast-evolving environments while maintaining forward progress

Strong analytical and problem-solving skills with a data-driven mindset

Excellent communication skills across technical and non-technical audiences

Strong communication skills across technical and non-technical audiences

Preferred Skills:

Experience working with or adjacent to platforms that support large-scale infrastructure delivery and operations is highly valuable, including:

Construction & Project Lifecycle Management: eBuilder, Procore, Primavera P6, Oracle Aconex

ERP & Financial Systems: Oracle Fusion, Workday Financials, capital project accounting systems

Asset, Capacity & Infrastructure Management: ServiceNow