Technology Support Engineer

• Project Role : Technology Support Engineer
• Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
• Must have skills : Network Infrastructures
• Good to have skills : SD-WAN Operations
• Minimum 5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Role Summary
• The Network Engineer is responsible for supporting, maintaining, and troubleshooting enterprise network infrastructure, including routing, switching, and wireless environments. The role involves working in medium to large-scale networking environments, providing L2/L3 level support, executing changes, and ensuring network stability and performance.
• Key Responsibilities
• 1. Network Operations & Support
• Perform day-to-day administration of LAN, WAN, and WLAN infrastructure.
• Monitor network performance, availability, and capacity using network tools.
• Provide L2/L3 troubleshooting for incidents across routing, switching, and wireless domains.
• 2. Routing & Switching (Cisco,Juniper)
• Configure and troubleshoot:
• VLANs, STP, EtherChannel
• Layer 3 routing (OSPF, BGP, static routing)
• Support Cisco and Juniper devices (routers, switches, SD-WAN if applicable).
• 3. Wireless Networking (Cisco / Aruba)
• Manage and troubleshoot wireless networks:
• Aruba Controllers, Access Points, Aruba Central
• Cisco Wireless Controllers (WLC) and APs
• Handle SSID configuration, RF optimization, authentication issues, and roaming problems.
• Ensure wireless coverage and redundancy for enterprise environments.
• 4. Incident, Problem & Change Management
• Handle incidents, service requests, and problem tickets within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Execute standard and emergency network changes as per change management process.
• 5. Network Infrastructure & Implementation
• Support deployment and configuration of new network devices.
• Assist in network upgrades, migrations, and transformations (e.g., Aruba to Juniper or Cisco upgrades).
• Validate network connectivity and performance post-implementation.
• 6. Documentation & Compliance
• Develop and maintain network documentation, SOPs, and runbooks.
• Ensure compliance with enterprise security and operational policies.
• Update knowledge base and share best practices across teams.
• Required Skills & Technical Expertise
• Core Networking
• Strong understanding of OSI/TCP-IP model
• Routing protocols: OSPF, BGP
• Switching technologies: VLAN, STP, VTP, trunking
• Vendor Technologies
• Cisco: Routing, Switching, Wireless, DNAC (preferred)
• Juniper: JUNOS CLI, Routing, Switching
• Aruba: WLAN Controllers, Aruba Central, Access Points
• Wireless Technologies
• 802.11 protocols (a/b/g/n/ac/ax)
• RF fundamentals and troubleshooting
• AAA (RADIUS, TACACS), WLAN security
• Tools (Good to Have)
• Monitoring tools like SolarWinds, Splunk, or similar
• Network automation basics (Python/Ansible – optional)
• Qualifications
• Bachelor s Degree in Computer Science / IT / Electronics or equivalent
• 3–4 years of experience in enterprise network operations/support role
• Certifications (Preferred)
• Cisco Certified Network Associate (CCNA)
• Juniper JNCIA / JNCIS (preferred)
• Aruba Certified Mobility Associate (ACMA) – optional

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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