Technology Support Engineer

• Project Role : Technology Support Engineer
• Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
• Must have skills : Linux Operations
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Role Summary:
• A seasoned Linux Infrastructure Lead/Architect with 12+ years of enterprise experience, providing strategic technical leadership across L2 and L3 operations. This role is accountable for the overall health, architecture, security, and evolution of the Linux infrastructure landscape. The incumbent will drive cloud-native and hybrid cloud strategies, establish governance frameworks, and serve as the primary technical authority for Linux platforms within the organization.
• Strategic Leadership & Architecture
• Lead architectural reviews, proof-of-concepts, and technology evaluations.
• Drive platform modernisation initiatives including containerisation, immutable infrastructure, and cloud-native operations.
• Develop the Linux infrastructure roadmap and present to senior leadership and stakeholders.
• L3 Expert Operations
• Serve as the ultimate technical escalation authority for critical P1/P2 Linux incidents.
• Lead major incident bridges coordinate resolution across teams and vendors.
• Perform forensic analysis of complex failures spanning kernel, storage, network, and security layers.
• Define RCA standards ensure systemic issues are addressed through architectural improvements.
• Own disaster recovery planning, testing, and execution for Linux infrastructure.
• Establish capacity planning models and enforce SLA/OLA commitments.
• Red Hat Ecosystem – Expert Level
• Architect and govern the enterprise RHEL lifecycle management strategy using Red Hat Satellite.
• Lead large-scale RHEL migrations, version upgrades (in-place and greenfield), and standardisation projects.
• Lead and operate multi-site RHEL HA clusters and geo-redundant configurations.
• Cloud & Hybrid Infrastructure – AWS Expert
• Architect AWS landing zones and account structures for Linux workloads.
• Well versed with multi-region and multi-AZ deployments implement DR on AWS using Route 53, RDS, and replication.
• Lead cloud cost governance: Savings Plans, reserved capacity, and cost allocation strategies.
• Oversee AWS Security Hub, GuardDuty, Config, and Inspector for compliance-driven Linux operations.
• Evaluate and adopt AWS-native services to reduce infrastructure management overhead.
• Automation, DevOps & SRE Practices
• Establish and govern the infrastructure-as-code (IaC) framework using Terraform, Ansible, and CloudFormation.
• Define coding standards, peer-review processes, and CI/CD pipeline integration for infrastructure code.
• Champion SRE practices: SLOs, error budgets, toil reduction, and chaos engineering.
• Evaluate and adopt emerging automation tools (event-driven automation, AIOps).
• Drive integration between ITSM, monitoring, and automation for self-healing infrastructure.
• People, Process & Governance
• Lead, mentor, and develop a team of Linux administrators
• Define hiring criteria, conduct technical interviews, and contribute to workforce planning.
• Establish operational governance: change management, CMDB accuracy, and compliance reporting.
• Own vendor management for infrastructure tooling and managed service providers.
• Represent the Linux infrastructure team in architectural review boards, audits, and steering committees.
• SKILLS & COMPETENCIES
• Technical Skills Soft Skills & Behaviours
• RHEL 7/8/9 – expert-level architecture and operations Visionary technical leadership and strategic thinking
• Red Hat Satellite – enterprise governance Executive-level communication and stakeholder management
• RHEL HA Clusters – multi-site / geo-redundant design Strong mentoring and talent development capability
• AWS Expert: EC2, VPC, Route 53, RDS, S3, CloudFront, EKS, IAM, Security Hub, GuardDuty, Config Ability to manage ambiguity and drive decisions
• Terraform – expert-level IaC Terraform Enterprise Vendor and partner relationship management
• Ansible – enterprise automation, AWX/Tower governance Budget awareness and business value orientation
• Python – advanced scripting infrastructure tooling
• CI/CD: Jenkins / GitLab CI / GitHub Actions
• Observability: Prometheus, Grafana, ELK/OpenSearch, Datadog
• Security: Zero Trust, CIS/STIG, vulnerability lifecycle management
• Networking: BGP, OSPF concepts, SD-WAN, TLS/PKI
• ITSM: ServiceNow – architecture integration

• REQUIRED CERTIFICATIONS (MANDATORY / STRONGLY PREFERRED)
• RHCSA + RHCE – required
• RHCA (Red Hat Certified Architect) – strongly preferred
• Red Hat Specialist certifications (e.g., RHCS in High Availability, Ansible Automation) – desirable
• AWS Certified Solutions Architect – Professional – required or to be achieved within 6 months
• AWS Certified DevOps Engineer – Professional – desirable
• ITIL v4 Foundation – desirable
• EDUCATION
• Bachelor's degree in Computer Science, IT, or Engineering (required). Master's degree in Technology

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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