Technology Trainer – Anthropic Enablement-Western US

About NewRocket

• NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world's leading
• organizations solve their toughest operations and customer experience challenges and navigate change with
• confidence. NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer & Industry
• Workflows Delivery Success Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the
• Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.” We are #GoingBeyond. At NewRocket,
• people are not just the backbone; they're the heartbeat — we champion diversity, celebrate creativity, and
• support professional growth for individuals and teams.

• NewRocket is recognized as a Top 100 Preferred Partner, backed by a bench of more than
• 50 certified CCAF (Claude Capability & Adoption Framework) practitioners. We specialize in driving enterprise
• adoption and activation of Claude, and in standing up Claude Squads — dedicated, cross-functional pods that
• embed Claude deeply into a client's workflows and accelerate time-to-value from pilot through scaled
• production use.

Technology Trainer – Anthropic Enablement

• •Design, build, and continuously improve 101 (foundational) and 201 (technical/advanced) training
• curricula covering Claude's capabilities, the Anthropic API and developer platform, prompting best
• practices, and integration patterns.

• •Develop supporting enablement assets: slide decks, hands-on labs, quick-reference guides, certification
• assessments, and recorded content.

• •Structure content using sound instructional design principles so training drives retention and behavior
• change, not just information transfer.

• •Keep curricula current as Anthropic ships new Claude models and platform capabilities, refreshing content
• on a regular cadence.

Technical Enablement & Delivery

• •Deliver engaging live training sessions — both virtual (video conferencing/webinar) and in-person (on-site
• workshops, offsites, conferences) — to internal delivery teams, partners, and clients.

• •Tailor enablement content to different audiences, from non-technical business users to developers and
• solution architects.

• •Demo Claude capabilities live, including the API, prompting techniques, and common integration patterns,
• and confidently field unscripted technical questions.

• •Provide office hours and follow-up technical support to reinforce learning after formal sessions.
• Certification & Program Ownership

• •Own and evolve NewRocket's internal Anthropic certification program, validating learner proficiency
• across 101 and 201 tracks.

Design assessments that measure real, applied competency rather than passive completion.

• •Track certification status, completion rates, and training effectiveness metrics; report on program health to
• practice leadership.

Cross-Functional Collaboration

• •Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps and
• prioritize training that drives adoption.

• •Gather and act on learner feedback to iterate quickly on content quality, pacing, and format.
• Travel as needed to deliver in-person training at client sites, offsites, and events (estimated up to 30%).

Technology & Platform Landscape

Area Tools & Technologies

• •Core Platform Claude (API & Console), Claude Code, Claude in Chrome, Claude in Excel/PowerPoint,
• Claude Cowork, Claude Tag (Slack)

• •Developer Enablement Anthropic API/SDKs, prompt engineering & prompt caching, tool use / function calling,
• MCP (Model Context Protocol), Agent SDK

• •Integration & Workflow ServiceNow AI Agents, Slack, Google Workspace, Microsoft 365, MuleSoft, custom RAG
• pipelines Enablement / LMS Docebo, WorkRamp, LearnUpon, Articulate 360, ServiceNow Learning,
• Zoom/Webex/Teams virtual delivery

Certification & Assessment

• •NewRocket internal certification tooling, quiz/assessment platforms, hands-on lab
• environments (sandboxed Claude workspaces)

• •Content & Delivery Tools: PowerPoint/Google Slides, Confluence/Notion, video capture & editing (Loom, Camtasia),
• Miro/Mural for workshops

Qualifications

Required

• •3+ years of experience in technical training, enablement, solutions engineering, developer advocacy, or a
• related customer-facing technical role.

• •Strong technical foundation — comfort with APIs and integrations, and enough hands-on experience with
• Claude or comparable LLM platforms to teach and troubleshoot confidently.

• •Proven experience designing and delivering tiered training curricula (e.g., foundational/101 and
• advanced/201) to mixed technical and non-technical audiences.

• •Excellent presentation and facilitation skills across both virtual and in-person formats, with the ability to
• hold a room and adapt on the fly.

• •Strong instructional design skills — able to structure content for retention, not just information transfer.
• Anthropic Certified Trainer credential, or willingness to obtain within the first 90 days of employment.
• Clear, structured written and verbal communication; strong cross-functional collaboration skills.

Preferred

Prior experience training on AI/ML products, developer platforms, or enterprise SaaS tools.

Experience with curriculum design frameworks (e.g., ADDIE) or adult-learning methodologies.

Experience building or administering certification or LMS-based programs.

Background in software engineering, data science, or solutions architecture.

Familiarity with ServiceNow AI Agents or similar workflow automation platforms.

Core Competencies

Enablement Program Design: Builds structured 101/201 curricula that take learners from foundational fluency to advanced technical proficiency.

Technical Credibility: Demonstrates working command of the Claude API, prompting, and integration patterns to earn trust with engineers.

Live Facilitation: Delivers confident, engaging sessions across virtual and in-person formats, adapting on the fly to the room.

Certification Ownership: Designs and administers assessments that validate real proficiency, not just attendance.

Cross-Functional Partnership: Works fluidly with Delivery, Sales, and Product teams to close adoption gaps with the right content.

Content Craftsmanship: Produces polished, reusable enablement assets — decks, labs, guides — built to scale across the practice.

Equal Opportunity

• NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that
• every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace
• and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed,
• color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or
• mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For
• individuals with disabilities who would like to request an accommodation, please contact [email protected]