Rapaport
Telecaller - Full Time
Bandra East, Mumbai
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hirly's read of this role
- Seniority
- Mid level
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 2 Sept 2026
Derived automatically from the posting. Upload your resume above to see how the role scores against it.
the posting
- Job Summary:
- We are seeking a motivated and enthusiastic Tele caller to join our team. The Tele caller will be
- responsible for contacting potential or existing customers to promote products or services, handle
- inquiries, provide information, and solve customer issues. The ideal candidate should have excellent
- communication skills, a pleasant demeanor, and the ability to handle rejections professionally.
- Key Responsibilities:
- Make outbound calls to potential customers to inform them about products or services.
- Answer inbound calls from existing or potential customers and address their inquiries.
- Follow up on leads and maintain a detailed record of calls and customer information.
- Engage with customers in a friendly and professional manner to build rapport.
- Handle customer complaints or concerns and provide appropriate solutions.
- Meet daily, weekly, and monthly call and sales targets as set by the management.
- Understand the company’s products, services, and promotions thoroughly to inform
- customers effectively.
- Ensure compliance with company policies and procedures in all telecommunication activities.
- Gather feedback from customers to help improve products, services, and customer
- satisfaction.
- Qualifications and Skills:
- Graduate in any stream
- Proven experience as a tele caller or in a similar customer service role is preferred.
- Excellent verbal communication skills in English & Hindi. Gujrati is a plus.
- Strong ability to persuade, negotiate, and close sales.
- Good listening skills and the ability to empathize with customer needs.
- Basic computer skills and familiarity with CRM systems.
- Ability to handle stress, multitask, and manage time effectively.
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