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Rapaport

Telecaller - Full Time

Bandra East, Mumbai

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
2 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Job Summary:
  • We are seeking a motivated and enthusiastic Tele caller to join our team. The Tele caller will be
  • responsible for contacting potential or existing customers to promote products or services, handle
  • inquiries, provide information, and solve customer issues. The ideal candidate should have excellent
  • communication skills, a pleasant demeanor, and the ability to handle rejections professionally.
  • Key Responsibilities:
  • Make outbound calls to potential customers to inform them about products or services.
  • Answer inbound calls from existing or potential customers and address their inquiries.
  • Follow up on leads and maintain a detailed record of calls and customer information.
  • Engage with customers in a friendly and professional manner to build rapport.
  • Handle customer complaints or concerns and provide appropriate solutions.
  • Meet daily, weekly, and monthly call and sales targets as set by the management.
  • Understand the company’s products, services, and promotions thoroughly to inform
  • customers effectively.
  • Ensure compliance with company policies and procedures in all telecommunication activities.
  • Gather feedback from customers to help improve products, services, and customer
  • satisfaction.
  • Qualifications and Skills:
  • Graduate in any stream
  • Proven experience as a tele caller or in a similar customer service role is preferred.
  • Excellent verbal communication skills in English & Hindi. Gujrati is a plus.
  • Strong ability to persuade, negotiate, and close sales.
  • Good listening skills and the ability to empathize with customer needs.
  • Basic computer skills and familiarity with CRM systems.
  • Ability to handle stress, multitask, and manage time effectively.
Original posting on Rapaport's site ↗

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