Telecommunications Dispatcher - 2nd Shift- Full Time

Job Description

The starting pay for this position is $17.09/hour and is based on the level of experience and qualifications beyond the minimum requirements for the role.

This position receives a 2nd shift pay differential of $1.25/hour. (Base pay of $17.09 + 2nd shift differential $1.25 = $18.34/hour)

Shifts can vary, but are generally 3:00 pm - 11:00 pm, with night shifts as needed.

Full Time: a position working 32+ hours per week.

The Biltmore Company Police Telecommunicator receives and responds to telephone, radio, alarm system, or other requests for emergency and non-emergency assistance, including law enforcement, fire, medical, or other emergency services. Other related duties include, but are not limited to: dispatching appropriate units to response sites; maintaining contact with all field units and other agencies; responding to all phones and alarm systems that communicate directly into the communications center; monitors all alarm (fire, access control, intrusion) and CCTV systems with a primary focus on those systems outside of Biltmore House; and general assistance and support for leadership, the department, and the company as required.

• Essential Job Duties:
• 1. Receives and prioritizes emergency and non-emergency telephone and radio calls for service from Biltmore Company staff and guest.
• 2. Operates multi-frequency, multi-radio communication system.
• 3. Dispatches Company Police and other departments to emergency and routine calls.
• 4. Answers emergency and routine phone calls.
• 5. Maintains communication with parties involved in emergency situations.
• 6. Must condense, type and record large amounts of information into logs and reporting systems.
• 7. Relays vital information to 911 for response from outside public safety agencies.
• 8. Monitors burglar, intrusion, fire and environmental alarms across all companies.
• 9. Dispatches appropriate personnel to alarm activations.

Qualifications:

• 1. High school diploma required; additional education or training preferred; must be able to obtain DCI computer operator certification.
• 2. Must have or be able to obtain the NC Telecommunicator certificate.
• 2. At least one (1) year of related field experience preferred.
• 3. Demonstrated commitment to delivery of world-class internal/external guest service.
• 4. Ability to quickly acquire comprehensive knowledge of the geography of Biltmore and estate properties, including the location of streets, structures and landmarks.
• 5. Outstanding interpersonal and communication skills; must be able to convey information clearly, concisely, and effectively in emergency situations.
• 6. Proficiency in Word, Excel, and Outlook; ability to quickly learn Biltmore systems. Prior experience with EMS systems/communications a plus.
• 7. Excellent organizational and planning skills; can multitask under duress, prioritize, and adapt as needed.
• 8. Proactive, exercises good judgment; clear thinker, calm in emergencies; creative problem solver; can anticipate and troubleshoot.
• 9. Ability to maintain confidentiality.

• Physical Requirements:
• 1. Candidates must be able to sit for extended periods of time.
• 2. Candidates will possess normal hearing and eyesight.
• 3. Ability to lift up to 20 pounds occasionally.
• 4. Ability to remain calm in stressful and emergency situations essential.
• 5. Ability to operate a console/keyboard for extended periods of time.

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