Telematics Support Specialist

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management (OFAM), Asset and Administrative Management Division (AAM), Mobile Assets Program Management Office (MAPMO) located in Indianapolis, IN or Washington, DC. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Duties

As a Telematics Support Specialist, you will support the development, implementation, and sustainment of the telematics and bulk fuel programs. You will analyze and evaluate a wide variety of technical and administrative information related to the telematics and bulk fuel programs to support program administration and to identify ways to improve the effectiveness and efficiency of program management. This position starts at a salary of $89,508.00 (GS-12, Step 1) to $116,362.00 (GS-12, Step 10). This position is located within the Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP), Enterprise Services (ES), Office of Facilities & Asset Management (OFAM), Asset and Administrative Management Division (AAM), Mobile Assets Program Management Office (MAPMO). The purpose of this position is to support the development, implementation, and sustainment of the telematics and bulk fuel programs. MAPMO provides CBP personnel with motor vehicles and fleet management expertise in lifecycle management, fleet oversight, and advocacy. The program office succeeds through the modernization of Agency fleet management practices, employment of performance analytics across program areas, implementation of sustainable efficiency strategies, mitigation of associated risks, policy oversight, and regulatory compliance.? Typical work assignments include: Providing dedicated support to end users of agency telematics and bulk fuel systems nationwide. Using vague or broad guidelines to independently interpret, analyze, and resolve a wide range of issues involving telematics and bulk fuel systems functionality, to unique or unusual technical problems. Compiling, reviewing and analyzing particularly difficult customer questions. Managing tasks related to the telematics and bulk fuel programs independently , such as tasks designed to improve service delivery or enhance customer experience. Collecting, interpreting, and analyzing telematics and bulk fuel data to evaluate data quality; formulate actions to improve data quality; identify program trends; and solve complex problems for the organization (e.g., determining optimal fleet size and composition).

Qualifications

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Supporting users of telematics and bulk fuel systems across multiple locations. Assisting with tracking customer issues through resolution and keeping stakeholders informed. Assisting with reviewing telematics and bulk fuel data to identify trends and data quality problems. Supporting the assessment of telematics and bulk fuel services and results to recommend process improvements. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 11/09/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.