TELEPHONE OPERATOR / SWITCHBOARD OPERATOR

Description

Innovation At Work, Inc. is seeking reliable and customer-focused Telephone Operators to support communications operations at a federal medical facility. Operators will provide professional telephone services by answering incoming calls, routing calls to appropriate departments, and assisting callers with general information.

This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a professional and courteous demeanor.

Key Responsibilities include:

Answer incoming telephone calls in a timely and professional manner

Route calls to the appropriate hospital departments or personnel

Provide general information to callers regarding hospital services and locations

Assist with paging and emergency communications when required

Maintain accurate communication logs and records

Respond calmly and effectively during high call volume periods

Provide courteous and helpful assistance to patients, visitors, and hospital staff

Follow established communication procedures and privacy guidelines

Requirements

High school diploma or equivalent required

Previous experience in customer service, call center operations, or telecommunications preferred

Strong verbal communication skills and clear speaking voice

Ability to handle multiple calls and prioritize tasks efficiently

Ability to remain calm and professional during busy or stressful situations

Strong attention to detail and organizational skills

Basic computer skills

Ability to work flexible schedules including evenings, weekends, and holidays

Ability to complete required training and comply with facility policies