Temporary User Support Specialist

Description

Who We Are

Headquartered in Vineland, NJ, F&S Fresh Foods is leading the way in fresh-cut fruit, vegetables, and meal solutions distribution. With the recent acquisition of five additional state-of-the-art facilities strategically located across the U.S., we now deliver to customers across the United States and Canada — every single day!

For over 40 years, we’ve been redefining production and safety processes, building strong partnerships, and creating endless possibilities for our diverse customers — from restaurants and supermarket prepared food operations to convenience store chains and beyond. At F&S, we are fueling families with nutrition, innovation, and convenience, turning meals into memorable moments. By combining cutting-edge technology, deep-rooted customer relationships, and operational excellence, we are shaping the future of fresh — from farm to family.

We’re not just about food; we’re about people. Recognized as a Great Place to Work for three consecutive years, our team of 2,100 full-time employees drives our culture forward by living our values every day. If you’re ready to be part of a company that values innovation, excellence, and community impact, join us as we embrace our next exciting chapter of growth. Together, we’re planting the seeds of progress and nourishing a fresh, healthy future for everyone!

What’s the Role

The User Support Specialist provides essential technical support across our company's locations, ensuring smooth operations and efficient use of technology. This role primarily focuses on user support but requires a solid understanding of IT infrastructure to assist with a wide range of technical issues. This position matters because reliable, responsive IT support keeps our teams productive and our operations running without interruption. The ideal candidate is a motivated problem-solver who is dependable, eager to learn, and comfortable working both independently and as part of a team.

What You’ll Own

Provide prompt and effective technical assistance to employees, resolving issues related to hardware, software, email, and networks

Configure equipment for new hires, including imaging laptops and provisioning user accounts

Collect, wipe, and process equipment for departing employees as part of offboarding

Troubleshoot and resolve computer and peripheral problems, including hardware and software malfunctions

Provide user training and support on company-approved applications and systems

Install and configure printers and company-approved applications; map shared network drives

Perform Windows 10 to Windows 11 upgrades on user devices

Support desk moves, including disconnecting, relocating, and reconnecting workstations, monitors, phones, and peripherals

Requirements

What You Bring

Associate’s degree in computer science, Information Technology, or a related field preferred

1 year of IT support or helpdesk experience, or demonstrated IT exposure through coursework, certifications in progress, or hands-on personal projects

Certifications such as CompTIA A+, Network+, or Server+ a plus

Strong understanding of IT infrastructure components, including hardware, software, networks, and servers

Proficiency troubleshooting and resolving technical issues across common operating systems (Windows, macOS) and applications

Working knowledge of network protocols and technologies (e.g., TCP/IP, DNS, DHCP); experience with ERP systems a plus

Excellent problem-solving, analytical, and communication skills, both verbal and written

Self-motivated, results-oriented, and dependable, with a willingness to learn valued over formal credentials