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Mission First

Tier 1 Help Desk Support

Annapolis Junction, MD

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
24 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

  • MUST BE U.S. CITZEN
  • MUST HAVE ACTIVE TS/SCI WITH POLYGRAPH
  • Responds to internal and external IT Service Requests for IT service on both Unix and NT servers.
  • Provides user notification of receipt of Web- or email-submitted requests.
  • Logs and tracks inquiries using service request management database and maintains history records and related documentation.
  • Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.

Requirements

  • Must be U.S. Citizen
  • Must have active TS/SCI with Poly
  • Must have certification DoD 8570 IAT Level 1
  • 5 years’ experience with BS Degree (Computer Sci or equivalent) OR 10 years’ experience in lieu of BS Degree
  • Minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel.
  • Desired:
  • Experience in ticket management system like SupportIT and Service now
  • Unix experience is not required but is a plus.
Original posting on Mission First's site ↗

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Tier 1 Help Desk Support – Mission First | hirly.me