Total Loss Supervisor

• •Review and monitor total loss claim inventory to ensure timely handling and resolution.
• •Assign and distribute new total loss claims based on workload and staffing needs.
• •Provide guidance and technical support to adjusters regarding vehicle valuations, settlement calculations, title issues, and coverage questions.
• •Review claim files for quality, accuracy, compliance, and adherence to company procedures.
• •Approve settlement authority within established limits and escalate exceptions as needed.
• •Handle customer, attorney, lienholder, and regulatory escalations related to total loss claims.
• •Monitor cycle times, pending claims, and key performance metrics to identify and address delays.
• •Conduct claim audits and provide feedback to improve claim quality and consistency.
• •Assist adjusters with negotiation of disputed vehicle values and settlement concerns.
• •Oversee title processing, salvage disposition, and lienholder payoff activities to ensure timely completion.
• •Coordinate with appraisal vendors, salvage vendors, valuation providers, and internal departments as needed.
• •Ensure compliance with state regulations, company guidelines, and documentation standards.
• •Conduct team meetings to communicate department updates, performance expectations, and process changes.
• •Provide coaching, mentoring, and performance feedback to team members.
• •Assist with training and onboarding of new total loss adjusters.
• •Track staffing needs, productivity trends, and workload distribution to support operational goals.
• •Prepare and report departmental metrics and trends to management.
• •Participate in process improvement initiatives to enhance efficiency, customer experience, and claim outcomes.
• •Serve as the primary point of contact for complex total loss claims requiring supervisory involvement.

About YOU

Required

• •5 years of P&C insurance background with a minimum of 3 years total loss claims handling.
• •Significant knowledge of repair and total loss techniques and statutory requirements are necessary.
• •Spanish-English bilingual proficiency
• •Valid Driver’s License
• •Bachelor’s Degree

Preferred

Prior supervisory role.

Physical Requirements

Prolonged periods sitting at a desk working on the computer.