Trainee - Sales Administrator

Trainee - Sales Administrator - - - - - - - - - - - -

Trainee – Sales Administrator

Job Mission

We are looking for a detail-oriented and organized individual to join our Sales Administration team as a Trainee. The role involves supporting Sales and Commercial teams with day-to-day operational activities while ensuring accurate pricing administration, customer master-data maintenance, credit note processing, and customer request management. The ideal candidate should possess strong analytical, financial, and customer service skills, along with a keen interest in Sales Operations and Commercial Administration.

The trainee will undergo structured training across the following areas:

Key Responsibilities

1. Commercial Terms & Conditions (CTC) & Price Management

• •Set up and maintain prices, discounts, rebates, promotions, and commercial terms in business systems.
• •Verify the accuracy and consistency of collected data before completing system transactions.
• •Support pricing updates and commercial condition maintenance activities.
• •Identify data discrepancies and support corrective actions.
• •Perform regular data cleansing and master-data validation checks.

2. Credit Note & Transaction Processing

• •Review customer requests and supporting documentation for credit note processing.
• •Process credit notes and claims in accordance with approved commercial terms and conditions.
• •Verify pricing, discounts, rebates, claims, and promotional agreements before processing.
• •Follow established Standard Operating Procedures (SOPs) and internal controls while executing system transactions.

3. Customer Request Management

• •Capture and manage customer requests, claims, and inquiries related to pricing and commercial conditions.
• •Provide first-level issue resolution and escalate complex cases when required.
• •Coordinate with customers and internal stakeholders to ensure timely resolution and closure of requests.
• •Maintain accurate records of customer requests and transactions.

4. Customer Master Data Management

• •Maintain customer-specific pricing, discounts, payment terms, and other master-data records.
• •Perform data validation checks to ensure completeness and accuracy.
• •Support customer master-data creation, modifications, and updates in accordance with defined procedures.

5. Reporting & Analysis

• •Perform basic data analysis using MS Excel and reporting tools.
• •Identify unusual transactions, data discrepancies, and trends for review by senior team members.
• •Support Business Analysts and Sales Operations teams with data collection and reporting requirements.
• •Assist in preparing operational reports and tracking key performance indicators (KPIs).

6. Compliance & Operational Excellence

• •Ensure proper documentation and traceability of transactions.
• •Adhere to legal, fiscal, and internal control requirements while performing daily operations.
• •Assist with audit requirements and preparation of supporting documentation.
• •Identify opportunities to improve operational efficiency, compliance, and customer satisfaction.
• •Support continuous improvement initiatives and process standardization activities.

Qualifications & Skills

• •Bachelor's or Master's degree in Commerce, Business Administration, Finance, or a related discipline.
• •Experience: Freshers.
• •Proficiency in MS Excel.
• •Basic understanding of Sales and Commercial concepts.
• •Strong analytical and problem-solving abilities.
• •Good communication skills, particularly in English.
• •Strong customer and stakeholder orientation.
• •Excellent attention to detail and an organized approach to work.
• •Willingness to learn and adapt to new systems, processes, and business requirements.

Good to Have

• •Familiarity with ERP systems.
• •Basic understanding of Sales Coordination and Operations.