Trainer- Belmopan, Belize

• JOB OPPORTUNITY - TO BE FILLED : Trainer (1 PERSON)
• Department : Training & Development
• Reports To : Director of Training - Contact Center
• Quality Manager - Contact Center
• ​Performance Manager - Contact Center
• Senior Manager - Contact Center

• POSITION SUMMARY
• As a Trainer, under the direction of the Director of Training and Development, you are primarily responsible for the facilitation and delivery of training to team members across the board. This may also include the development of some training materials where necessary. The delivery of said training material could be virtually or physically present. You will be expected to guide the implementation of training programs that support the objectives of varying accounts. The individual should also be able to effectively assist users with questions and problems associated with the use of internal systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Enhance the competencies and skills of individual employees by conducting training courses to boost workplace performance

Communicate with Training and Performance Managers to identify training needs and map out training paths for teams and individuals

Manage, coordinate, conduct, deliver and evaluate employee training

Promote cohesiveness in the office environment

Support day-to-day operations of the Training and Development Department

Collaborate with stakeholders regarding the delivery of services

Provide peer mentoring, training, and oversight to coworkers

Deliver group or individual training courses to new and existing employees​

Plan and schedule training sessions

Formulate and utilize training outlines

Select appropriate training methods and activities

Gather feedback after each training session

Keep attendance and training records

Monitor training materials for relevance and accuracy

Work with Instructional Designers to create or update training materials

Market available training to employees and provide necessary information about sessions

Evaluate and assess instructional effectiveness

Evaluate and assess trainee performance and response to training

Monitor and manage training equipment

Communicate training performance and trends to necessary stakeholders

Help maintain the department’s training plan

Stay current on training methods and techniques

Other duties as assigned by Head of Training Department

• ARE YOU A GOOD FIT?
• Minimum knowledge, skill and/or ability required to perform job functions:

Bilingual

Superior interpersonal skills and professionalism

Able to inject "fun" in everything that you do

Highest level of understanding of company programs, policies, services and products

Excellent oral and written communication skills, with exemplary platform skills

Solid work ethic and unquestioned integrity

Self-motivating, entrepreneurial spirit with the ability to be resourceful and take initiative

Exceptional spoken and written English and Spanish skills

Demonstrates critical thinking ability

Demonstrate dependability

Ability to prioritize and multitask effectively

Must possess adequate & engaging presentation skills

Advanced capabilities within Microsoft Office, with a core focus on Microsoft PowerPoint skills

The ability to work independently, unsupervised, and deliver ongoing results

Highly organized and adept at multitasking

Consistently high performance

Reliable attendance and schedule adherence​

Effective Team Player!