Transition & Follow-Up Support Worker

Transition & Follow-Up Support Worker

What We Do

YESS is a not-for-profit agency working with youth facing difficult realities. Based in Edmonton, our Youth Support Centre provides immediate and low-barrier 24/7 sleep support and individualized wrap-around supports for young people aged 15 -24.

We work collaboratively within a network of care, focused on the prevention of youth homelessness by providing youth with the necessary supports to stabilize their housing, improve their wellbeing, build life skills, connect with community, and avoid re-entry into homelessness.

We are committed to advancing equity, diversity, and inclusion, and to cultivating an environment where all individuals feel respected, valued, and supported. YESS is an equal opportunity employer and always strives to ensure all employment decisions are grounded in equity, fairness, and merit.

What You Will Do

The Transition & Follow-Up Support Worker provides individualized, person-centered and trauma-informed support to youth and young adults as they transition from crisis toward stability and independence. This role focuses on housing stabilization, financial empowerment, employment readiness, and ongoing follow-up support to ensure long-term success.

The worker builds strong, trust-based relationships and supports participants in navigating systems, accessing resources, and developing practical life skills necessary for sustained independence, while maintaining progress in housing, employment, and overall well-being.

Location: 9310-82 Avenue, Edmonton AB

Key Responsibilities

Case Management & Transition Planning

Manage a caseload of youth and develop individualized service plans

Conduct needs assessments and goal planning

Provide consistent follow-up through regular check-ins and progress reviews

Monitor outcomes and adjust support plans as needed

Maintain accurate case notes, reports, and service documentation

Collaborate with internal and external partners to provide coordinated care

Housing Stabilization

Support youth in securing and maintaining housing, including:

Housing search, applications, and placement

Referrals to appropriate agencies, housing programs and partners

Provide landlord navigation and advocacy:

Advocacy, mediation, conflict resolution, and support with tenancy-related issue

Education and facilitation on tenant rights and responsibilities skills such as Rent Smart

Support housing setup:

Coordinate access to furniture, household items, and basic needs through partnerships

Pantry and food hamper selection

Clothing and personal items

Financial Empowerment & System Navigation

Support financial stability through:

Tax filing assistance and Benefits Navigation

Facilitation or Connection to Empower U and financial literacy programming

Assist youth in obtaining and maintaining ID and essential documentation

Support budgeting, financial planning, and income stabilization

Employment & Skill Development

Support job readiness, including:

Resume building and interview preparation

Job search and applications

Connection to training, certifications, and volunteering for employment qualifications and resume improvement

Develop business partnerships to support applications

Facilitate life skills workshops such as:

Social and Independent living skills

Follow-Up & Case Management

Provide ongoing follow-up support post-transition:

Regular check-ins (in-person, phone, etc.)

Monitor and document progress toward goals (housing, employment, financial stability)

Develop individualized support plans with clear goals and outcomes

Maintain accurate documentation and case notes

Collaborate with internal teams and external partners to ensure coordinated care

Ensure youth are connected to internal and external supports that promote stability and well-being

Key Outcomes

Increased housing stability and successful tenancy retention

Improved financial literacy and income stability

Increased employment or engagement in education/training

Improved access to community resources

Strengthened independence and long-term self-sufficiency

Increased life skills and satisfaction

Reduced return to shelter or crisis services

Core Competencies & Expectations

These core competencies outline the key behaviors, values, and expectations that guide how employees contribute to the YESS’s mission and work effectively with others.

Demonstrate integrity by acting with honesty, fairness, respect, and maintaining confidentiality in all interactions.

Communicate effectively through active listening, clear messaging, and respectful, transparent dialogue with team members and stakeholders.

Deliver results by meeting performance expectations, taking initiative to solve problems, and supporting team success.

Provide service excellence by responding professionally and compassionately to the needs of youth, partners, and colleagues.

Apply strong problem-solving and judgment to assess situations, identify solutions, and seek support when needed.

Foster teamwork by collaborating effectively, contributing positively to team culture, and valuing diverse perspectives.

Qualifications & Experience

Experience working with individuals experiencing:

Homelessness

Trauma

Mental health and/or addiction challenges

Strong knowledge of:

Housing systems and landlord-tenant processes

Income supports and community resources

Employment and life skills development

Diploma or degree in Social Work, Human Services, or related field (or equivalent experience) is an asset

Experience in financial empowerment, benefits navigation, or tax filing is an asset

Experience facilitating group sessions, workshops, or educational programming is required

Demonstrated ability to build, develop, and maintain strong external partnerships is required

What You Bring

Valid First Aid Certificate completed within the last twelve months.

Suicide intervention, harm reduction, and crisis intervention training is considered an asset.

Clear police clearance (PIC) and a Child Intervention (CIRC) check, both obtained within the last six months

Valid Alberta class 5 or higher driver’s license and clean driver’s abstract

$1 million PLPD Personal Liability Protection

YESS is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.

We thank all applicants for their interest, however only those shortlisted will be contacted.