Transportation Representative, AV

• A Trans Ops Representative at TOC facilitates flow of information between different
• stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts
• customer experience and business continuity. Trans Ops Specialist at TOC works across two
• verticals – Inbound and Outbound operations.
• Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is
• picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on
• Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
• Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck
• leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on
• Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC
• and reaching customer premises.
• A Trans Ops Representative provides timely resolution to the issue in hand by researching and
• querying internal tools and by taking real-time decisions. An ideal candidate should be able to
• understand the requirements/be able to analyze data and notice trends and be able to drive
• Customer Experience without compromising on time. The candidate should have the basic
• understanding of Logistics and should be able to communicate clearly in the written and oral
• form. Trans Ops Specialist should be able to ideate process improvements and should have the
• zeal to drive them to conclusion.

• Key job responsibilities
• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers
• (Retail, Finance, Software Support, Fulfillment Centers)
• · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data
• management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• · Develop and/or understand performance metrics to assist with driving business results.
• · Ability to scope out business and functional requirements for the Amazon technology teams
• who create and enhance the software systems and tools are used by TOC.
• · Must be able to quickly understand the business impact of the trends and make decisions that
• make sense based on available data.
• · Must be able to systematically escalate problems or variance in the information and data to the
• relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• · Work within various time constraints to meet critical business needs, while measuring and
• identifying activities performed.
• · Excellent communication, both verbal and written as one may be required to create a narrative
• outlining weekly findings and the variances to goals, and present these finding in a review
• forum.
• Providing real-time customer experience by working in 24*7 operating environment.

Basic qualifications

• - • Bachelor's degree or equivalent work experience.
• - • Excellent verbal and written communication skills in English; comfortable speaking directly with North America based business customers.
• - • Strong attention to detail with the ability to research and validate data accurately.
• - • Working knowledge of Excel and basic data analysis tools.
• - • Ability to work in a fast-paced, metric-driven, 24/7 shift-based environment.
• - • Ability to consistently meet productivity (Address ID volume) and quality (98%+) targets within defined time windows.

Preferred qualifications

• - • Familiarity with Geo Studio, SIM, or similar Amazon internal tools.
• - • Experience working directly with external or business customers over phone or email.
• - • Knowledge of Excel (Pivot Tables, VLOOKUP) and exposure to QuickSight.

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