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Amazon

Transportation Representative, NOC Rail

Telangana, IND

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
7 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Description
  • Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

  • Effectively communicate in a clear and professional manner at all times
  • Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
  • Effectively manage sensitive cases by reporting up the escalation matrix
  • Demonstrate excellent time-management skills
  • Maintains or exceeds targeted performance metrics
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic qualifications

- Bachelor's degree, or experience translating customer needs into business requirements

Preferred qualifications

- Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience working for Amazon or any Amazon subsidiary or affiliate

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Original posting on Amazon's site ↗

Listed on hirly, a job board. hirly is not the employer: Amazon is hiring for this role.

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