Travel Consultant

Key Responsibility Areas

• •Manage assigned leads and initiate customer contact as per the daily sales plan.
• •Understand customer requirements such as destination, departure city, travel date, number of passengers, hotel category, inclusions, trip purpose, and food preference.
• •Prepare customized travel packages using suitable existing packages or creating new packages when required.
• •Prepare quotations by reviewing the day-wise itinerary, hotels, flights, prices, and package inclusions.
• •Share quotations with customers through email and WhatsApp and explain the package details clearly.
• •Follow up with customers at the agreed time and record customer responses, changes, and next follow-up dates in the CRM.
• •Handle customer requests related to package changes, fare conditions, availability, and approved discounts.
• •Confirm booking requirements and collect the required customer documents and booking information.
• •Generate and share payment links and guide customers through the payment process.
• •Process confirmed bookings, update full or partial payment details, and maintain accurate transaction records.
• •Coordinate with the Operations Team for flights, hotels, sightseeing, tours, transfers, costing, guest details, and final confirmations.
• •Share booking confirmations, tickets, invoices, payment information, and other required documents with customers and maintain complete CRM records.

Performance will be measured based on:

• •Lead Follow-Up : Timely follow-up of assigned leads and customer inquiries.
• •Lead Conversion: Conversion of qualified customer inquiries into confirmed bookings.
• •Quotation Accuracy : Accuracy of itinerary, hotel, flight, price, and inclusion details.
• •Response Time: Timely response to customer inquiries, changes, and follow-ups.
• •CRM Accuracy: Complete and timely updating of customer conversations, requirements, follow-ups, and booking information.
• •Booking Accuracy: Correct entry of customer, document, payment, and booking details.
• •Customer Service : Clear communication and smooth handling of customer requirements and concerns.