Travel Consultant - International & Domestic Refunds

About Tripjack

TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!

We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.

Role : Travel Consultant

Location : Lower Parel, Mumbai

Experience : 2-4 years

Education : Graduate

Job Summary:

We are looking for a Travel Consultant – Ticketing, Refunds & Reissues to manage domestic and international ticketing operations, including bookings, cancellations, refunds, reissues, and schedule changes. The ideal candidate should have hands-on experience with GDS systems, strong knowledge of airline fare rules and refund processes, and the ability to deliver accurate and timely support while ensuring compliance with airline and company policies.

Job Responsibilities:

• •Process international airline refund requests through GDS and B2B travel platforms.
• •Verify fare rules, cancellation policies, refund eligibility, penalties, taxes, and airline-specific conditions.
• •Calculate refundable amounts, airline cancellation charges, residual values, and applicable taxes accurately.
• •Handle voluntary and involuntary refunds resulting from passenger cancellations, schedule changes, flight disruptions, or airline operational changes.
• •Coordinate with airlines, consolidators, and GDS support teams to obtain refund approvals, waivers, and exception authorizations.
• •Follow up on pending refund cases to ensure completion within defined turnaround times (TAT).
• •Communicate refund status, expected timelines, and airline updates to travel agents and internal stakeholders.
• •Maintain complete documentation of refund transactions and ensure accurate record keeping.
• •Resolve refund-related disputes and complex cases by coordinating with internal and external stakeholders.
• •Ensure compliance with airline fare rules, BSP/ARC guidelines, ADM policies, and company SOPs.
• •Prepare daily and monthly MIS reports related to refund processing, pending cases, and productivity.
• •Continuously monitor airline policy updates and implement process changes accordingly.

Required Skills & Qualifications:

• •2–5 years of experience in Offline domestic and international air ticketing.
• •Hands-on experience in ticket reissues, refunds, cancellations, voluntary and involuntary schedule changes.
• •Strong understanding of airline fare rules, fare construction, taxes, penalties, and ADM management.
• •Proficiency in GDS systems such as Amadeus, Galileo, or Sabre.
• •Experience with B2B travel platforms such as TripJack, TBO, Akbar Online, TravClan, or similar OTA systems.
• •Good knowledge of airline schedule change and waiver policies.
• •Strong analytical, problem-solving, and decision-making skills.
• •Excellent communication and coordination abilities.
• •High attention to detail with the ability to work under pressure and meet SLA/TAT requirements.
• •Proficiency in Microsoft Excel and MS Office.