Travel Youth Care Worker

Job Description

Title: Travel Youth Care Worker

Location: Phoenix, AZ

Schedule: This is a part-time position. Employees may have the opportunity to work up to 40 or more hours per week based on business needs, workload demands, and operational requirements. Work hours are not guaranteed and may vary from week to week depending on customer and operation's needs. This position is mission critical and essential to the ongoing operations and requires you to be available a minimum of 5 consecutive days per week to include night and graveyard shifts, weekends and/or holidays to support a 24/7/365 day operation.

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary:

The Child & Family Protection Specialist (CFPCS)/Transport Specialist (TS) provides secure and efficient transport in a humane manner to Unaccompanied Children (UAC) and/or families, while accompanying them on domestic and/or international flights and/or via ground transportation to facilities all over the country. During these trips, CFPCS/TS uses their language skills to communicate in a way that is culturally sensitive, while fostering a safe and comfortable environment.

The CFPCS/TS follows and complies with Standard Operating Procedures in accordance with contract requirements; secures UAC and/or families’ personal property, to include any medication during transportation. The CFPCS/TS is responsible for providing an orientation to the UAC and/or families, maintains constant line of sight and sound, and sets behavioral expectations. The CFPCS/TS reports on trip progress and enters milestones at the beginning of each trip, during the trip and at the end of each trip and elevates concerns to appropriate parties.

Essential Functions and Responsibilities:

• •Responsible for the safe and secure transportation of unaccompanied minor(s) and/or families in a humane manner and in accordance with MVM’s and customer’s established policies and Standard Operating Procedures.
• •Provides orientation to all minors and/or families in a language they understand, explaining the transportation process and answering questions.
• •Review all travel-related documentation to ensure completeness, accuracy, and compliance with program and client requirements.
• •Prepare, verify, and distribute required documentation to appropriate parties in a timely and accurate manner.
• •Effectively manage and de-escalate both routine and high-stress situations involving uncooperative individuals, exercising sound judgment and professionalism while promptly escalating and reporting concerns to management.
• •Provides minors and/or families with meals, snacks, and drinks throughout transport, along with approved clothing and hygiene supplies when required, in accordance with contract requirements.
• •Performs applicable inspections, including vehicle safety and security checks, in accordance with Standard Operating Procedures and conducts Department of Transportation (DOT) inspections when required by the program.
• •Ensures the safety and well-being of all passengers during transport by enforcing vehicle safety requirements, including proper seating and use of an individual seat belt by each passenger at all times.
• •Verifies before transporting minors that all required child safety restraints, including car seats and booster seats, are correctly installed and used in compliance with applicable safety regulations.
• •Continuously supervises minors and/or family members within sight and hearing during transport to maintain safety, security, and compliance with program requirements.
• •Records transport details—including medication, meals, communications, and delays—in milestone entries in MVM’s proprietary system at the start, throughout, and at the end of transport.
• •Reports into the Command Center, Shared Services and site management at established check points and provides updates on any changes, disruptions, or concerns throughout the transportation route.
• •Documents minors’ medication in milestone entries, when applicable, including the medication type, number of administrations during transport, and any irregularities.
• •Reports all emergencies in accordance with the company’s SOPs and processes.
• •Confirms the identity of traveling minors and/or families by visually matching them to the provided documentation.
• •Maintains close communication with the Command Center and/or Shared Services and site leadership throughout travel, escalating all concerns to site leadership.
• •Performs duties that may include the use of force and restraints, depending on the program, in accordance with company SOPs and guidelines.
• •Must be available for Out of State and Temporary Duty (TDY) assignments as required to support operational needs.
• •Must be proficient in the use of mobile technology, smartphone, and related applications.
• •Other duties as assigned.

Minimum Qualifications & Skills:

• •Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with one or more years of extra relevant experience may be substituted for an associate degree).
• •Have at least two years of documented experience in a field related to law, social work, or similar occupational area; as well as certification, licensure, and credentials applicable to the professional accreditation of the position if applicable (a minimum of three years of experience in a related field is required when a high school diploma with one or more years of relevant experience is substituted for an associate degree).
• •Must be bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages.
• •Excellent verbal and written communication skills, along with strong interpersonal skills, to effectively interact with employees, clients, and stakeholders. Ability to receive, interpret, and implement technical direction and feedback from multiple sources.
• •Demonstrate experience applicable to the goals and objectives of the program, with the ability to communicate effectively with staff, and operate successfully in a similar program environment.
• •Committed to providing outstanding customer service and representation of MVM in a professional manner.
• •Ability to pass and maintain a Government Security Background Investigation, including a favorable credit check, no criminal record, and no prior drug use.
• •Ability to obtain and maintain a DOT Medical Exam Certification if required by the program.
• •Must be able to drive a 15-passenger van (commercial motor vehicle).
• •Work a flexible schedule, including nights, weekends, holidays, graveyard shifts and multiple shifts to support a 24/7 operation.
• •Available to travel frequently (domestic flights and via ground transportation, and international travel depending on the program).
• •Demonstrated computer skills including Microsoft Office Suite (Word and Excel), to include experience using tablets and smart phone technology
• •Inventory and surveillance software experience preferred.
• •Possess a valid and current driver’s license issued by the state in which the position is located.
• •Maintain a safe driving record that meets company and contract requirements.
• •Must meet insurance requirements for company owned vehicles and/or rentals.