Traveling Community Operations Associate

Description

Who We Are

The Bernstein Companies ("TBC") is a fourth-generation, family-owned commercial real estate firm founded in Washington, DC, in 1933. Today, TBC is a vertically integrated owner, developer, and operator across multifamily, hospitality, and office sectors, with more than $4 billion in transaction history and a $3 billion-plus tax credit platform. Our portfolio includes historic adaptive reuse projects, value-add investments, and the development of new investment platforms.

Our residential portfolio has experienced significant growth, driven by strategic acquisitions, multifamily development, and an expanding focus on the adaptive reuse of office buildings into residential communities. This growing platform reflects our commitment to identifying new opportunities, revitalizing existing properties, and creating long-term value, making this an exciting time to join our residential team.

What You Will Do

The Traveling Community Operations Support Specialist provides operational support across multiple communities and helps execute key initiatives focused on community setup, revenue growth, and enhancing the customer experience.

In this role, you will:

· Represent the Operations team and support the successful launch, stabilization, and ongoing improvement of assigned communities.

· Provide hands-on assistance with daily operations, team training on systems and processes, and temporary coverage of positions as needed.

· Serve as a subject matter expert on operational policies and procedures, providing guidance and support to both on-site community teams and central operations.

· Support the successful setup and launch of new communities, as well as the implementation of projects focused on revenue growth and improving the customer experience.

· Enhance the resident experience through exceptional service, supporting resident acquisition and retention, and ensuring communities are operationally ready.

· Provide on-site and remote operational support across multiple communities, ensuring consistent service delivery and adherence to company standards.

· Partner with community teams to drive revenue through resident acquisition and retention initiatives, including direct support with leasing and customer service.

· Train and support team members on company systems, processes, and daily operational procedures to ensure successful adoption and execution.

· Provide operational expertise by troubleshooting challenges, resolving resident concerns, and training on-site teams.

· Provide temporary staffing coverage for community positions during vacancies or periods of increased operational demand.

· Collaborate with leadership to identify process improvements, support revenue-generating initiatives, and communicate project progress and community performance.

· Maintain regular communication and provide updates and reports to central operations, leadership, and other key stakeholders.

What We Offer

Benefits

TBC offers a comprehensive benefits package to eligible employees, including:

· Medical, dental, and vision coverage

· 401(k) retirement plan with Company contribution

· Employer-provided life and disability coverage

· Paid time off and Company holidays

30% Rent Discount at any TBC community

Requirements

Qualifications

· Proven experience leading and supporting cross-functional teams in a fast-paced, project-driven environment.

· Experience in community operations, customer service, and leasing, with a strong understanding of sales strategies and resident acquisition.

· Ability and willingness to travel at least 50% of the time including Cincinnati area and greater DC area.

· Technological proficiency, including experience with property management systems and related tools.

· Demonstrated ability to support training initiatives and provide operational coverage as needed.

· Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.

· Excellent communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving.

· Demonstrated ability to support training initiatives and provide operational coverage as needed.

· Understanding of financial processes, including budgets and variance reviews, preferred.

· Experience in process improvement, community setup, or operations support is a plus.

· Leadership or project management experience is highly desirable.