Triage Specialist

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com .

• Job Title: Triage Specialist
• Company: Grene Vision Group
• Location: Wichita, KS
• Travel: Travel to other locations may be required as needed. We do pay mileage reimbursement!

Hours:

Full Time

Our offices are open Monday-Friday 7:30am-6pm, Saturday 8am-12pm

You will not work all of these hours, but you must have open availability to work any shift within these hours

You may have to work a little earlier/later as needed

Benefits:

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

SUMMARY

Employee is trained to manage calls and questions from patients in a timely and orderly fashion, prioritizing calls from patients and staff based on severity of request and need. This employee will demonstrate quality patient service, maintaining professionalism with patients, coworkers and vendors. Additional qualities include dependability in attendance and completing assigned tasks, while consistently exhibiting initiative to maintain quality processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receive calls not handled by patient intake department, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops, etc.), document all activity in patient record.

Notify patient of need to reschedule appointments.

Provide timely call back to all patient voice mails in triage mailbox.

Act as information desk/patient guidance, which includes but is not limited to providing information to patients, providing directions, etc. Schedule return appointments.

Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record.

Fax and electronically send items to pharmacy or Physicians’ offices as requested.

Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.

Manage doctor-to-doctor calls and doctor-to-patient calls.

Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.

Keep sample drug log in compliance with State Pharmacy Board requirements.

Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Perform other duties that may be necessary or in the best interest of the organization.

QUALIFICATIONS

Professional in appearance and actions

Logical and critical thinking skills

Customer-focused with excellent written, listening and verbal communication skills

Enjoys learning new technologies and systems

Detail-oriented, professional attitude, reliable

Exhibits a positive attitude and is flexible in accepting work assignments and priorities

Meets attendance and tardiness expectations

Management and organizational skills to support the leadership of this function

Ability to follow or provide verbal and written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations

Interpersonal skills to support customer service, functional and teammate support need

Able to communicate effectively in English, both verbally and in writing

Ability for basic to intermediate problem solving, including mathematics

Specialty knowledge of systems relating to job function

Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Favorable result on background check as required by state

Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required

Previous medical office experience preferred

Previous ophthalmic experience strongly preferred

LICENSES AND CREDENTIALS

None

SYSTEMS AND TECHNOLOGY

Basic to intermediate computer operation

Proficient in Microsoft Excel, Word, PowerPoint and Outlook

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.