Triage Technician

Description

• Job Title: Triage Technician
• Reports To: Clinical Manager
• Location: Savannah
• Employment Type: Full Time

Job Summary:

The Triage Technician is responsible for accurately gathering patient information, scheduling appointments based on patient needs, and serving as a key communication point between patients and the healthcare team. This role ensures efficient coordination of patient care while maintaining adherence to HIPAA and other regulatory standards.

Key Responsibilities:

• •Accurately and efficiently record patient information.
• •Schedule patient appointments based on physician templates and patient needs.
• •Screen and question patients regarding their medical and ocular history.
• •Receive and manage calls related to patient medical history.
• •Answer medical questions clearly and politely, reviewing clinical charts when necessary.
• •Escalate complex issues to the Lead Triage Technician or Practice Manager.
• •Coordinate incoming patient referrals with providers and patients.
• •Manage and transmit necessary documentation requested by providers or pharmacies.
• •Maintain accurate records of patient contact in the Electronic Health System.
• •Adhere to HIPAA regulations and ensure data security.
• •Perform other duties as assigned by the Practice Manager.

Requirements

Education:

• •High school diploma or GED certificate
• •Training/courses in business office activities

Experience:

Two or more years of call center experience

Skills and Competencies:

• •Strong written, interpersonal, and telephone communication skills in American English
• •Cooperative attitude toward colleagues, management, and patients
• •Ability to solve problems and make sound decisions
• •Proficient in using Electronic Health Systems

Preferred Qualifications:

Clinical experience in a healthcare environment