True Rewards Representative

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary:

• Summary:
• As the True Rewards Representative, you play an essential role in supporting the daily operations of the True Rewards department by delivering exceptional guest service and promoting the benefits of membership. You assist with club enrollments, manage member concerns, and communicate property promotions. Your attention to detail and friendly demeanor help ensure a positive guest experience and contribute to the overall success of marketing and casino engagement efforts.

Job Description:

Essential Functions and Responsibilities

Provide timely and courteous guest service consistent with the company's guest service culture

Enroll new members and explain benefits such as cashback, promotions, and player incentives

Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets as applicable

Review daily event calendar to stay informed on current activities, offers, and property promotions

Respond to guest questions, complaints, and discrepancies related to True Rewards accounts

Maintain a clean and organized work area

Greet and thank guests in a friendly, professional manner; use names and make eye contact

Offer information on casino property events, promotions, and services

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards

Perform other duties as assigned

Qualifications

6 months of previous experience in a similar guest service or casino role preferred

Ability to follow instructions and complete tasks accurately in a fast-paced environment

Strong communication skills and willingness to work as part of a team

Committed to fostering a respectful, inclusive, and safety-conscious work environment

Ability to access and input information using a moderately complex computer system

Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

At least 21 years of age

High School Diploma or equivalent preferred

Ability to effectively communicate in English, both written and verbal

Obtain and maintain all work cards as required by the company

Verify right to work in the United States

Work Cards

Nevada Gaming Registration

Physical Requirements

Occasionally push/pull up to 40 lbs.

Occasionally lift and/or carry up to 30 lbs. at floor, knee, waist, and chest levels

Occasionally Squat, kneel, reach, bend, twist

Occasionally sit and work at a desk or computer

Frequently standing and walking

Ability to communicate using in-person speech, radios, and telephone

Ability to hear, understand, and distinguish speech and/or other sound in person

Ability to distinguish between shades of color

Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

Indoor

Smoky

Noisy

Bright flashing lights

Extreme hot cold temperatures

Slippery surfaces

Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

• Ready to make your next move the right one?
• If you're looking for more than just a job — and want to be part of a team that values integrity, impact, and opportunity — we’d love to hear from you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.