Trust & Safety SME Analyst (English Speaking)

Job Description

Assist in identifying solutions to more complex DRO related queries

Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively

Assist users with DRO process workflows

Identify, recommend and implement process improvements

Communicate relevant information on a timely basis to Agents & Team Leads and escalate issues or complex delivery items when required

Mentoring new and junior agents on best practices

Required Skills & Experience

Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values

Positive, target delivery focused attitude and experience of a service delivery environment desirable

Excellent time management skills and able to proactively and independently manage workload and targets

Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

Familiar with MS Office and able to manage multiple tools / web browsers at one time

Excellent Problem Solving and Organisation Skills

Team player capable of proactively learning on the job, sharing information and skills in a global team environment and support junior members of the team

Required Skills & Experience

Fluent in English (reading, writing, speaking)

Able to work as night shift, 5 days/ week

Bachelor's degree

Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values

Positive, target delivery focused attitude and experience of a service delivery environment desirable

Excellent time management skills and able to proactively and independently manage workload and targets

Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

Familiar with MS Office and able to manage multiple tools / web browsers at one time

Excellent Problem Solving and Organization Skills

Team player capable of proactively learning on the job, sharing information and skills in a global team environment and support junior members of the tea

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We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at www.accenture.com

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