uEHR Implementation Team: Business Applications: Microsoft Platform

Valley Health System is seeking a uEHR Implementation Team focusing on Business Applications: Microsoft Platform . This role requires supporting applications in the focus areas of the Microsoft O365 Platform including, but not limited to, Microsoft Teams, Outlook, Dynamics CRM, SharePoint, Shifts, Lists, and Bookings.

Position Summary

The position is a technical and operational problem‑solver responsible for designing, configuring, and supporting application solutions that improve workflows, data integrity, and system usability. The role focuses on assigned applications while maintaining awareness of related systems to ensure seamless integration, effective operations, and high‑quality outcomes. This position may be required to work flexible hours or extended schedules during critical incidents or implementations and participate in on-call rotation as required.

Education

Bachelor’s degree in Informatics, Information Systems, Computer Science, or a related discipline relevant to the supported function is strongly preferred

Equivalent combination of education and 4 years of technical application experience in lieu of degree may be considered

If an application requires certification, it must be obtained within 6 months and maintained throughout employment

Experience

Minimum of 3 years of progressive experience in information systems, application support, or a related field preferred

2+ years of project management experience preferred

Experience working with application support, workflow analysis, and system configuration

Skills

Strong knowledge of information systems, informatics, data management, and administration

Ability to design, build, and refine application solutions within assigned systems

Understanding of system relationships, workflows, and operational impacts

Strong analytical and problem-solving skills, including gap analysis and root cause identification

Ability to translate business and technical requirements into functional solution designs

Excellent verbal and written communication skills with ability to communicate complex concepts clearly

Strong interpersonal and collaboration skills; able to work independently and as part of a team

Experience with project management, including coordinating timelines, deliverables, and dependencies

Ability to facilitate and participate in testing, including test planning, execution, and validation

Ability to develop and deliver end-user training and support system adoption

Proficiency in documentation, including creation, review, and validation for accuracy and quality

Ability to analyze and interpret data to support decisions and process improvements

Strong organizational skills with ability to manage and prioritize multiple tasks

Ability to identify risks, escalate appropriately, and support mitigation efforts

Commitment to continuous learning and maintaining current knowledge of emerging technologies

Supervision Exercised

May provide guidance, coaching, and mentoring to peers and junior staff

Competencies

Application Support

Designs, builds, and implements solutions within assigned applications, ensuring alignment with operational and technical requirements through collaboration with business and technical teams.

Educates others in understanding relationships between systems, workflows, application behavior, and operational impacts.

Reviews and refines configurations and designs for quality and effectiveness within assigned applications.

Performs gap analysis within assigned applications and provides recommendations that improve workflows, integration, and overall system effectiveness.

Communicates design and configuration concepts clearly to end users and stakeholders.

Must maintain working knowledge of other applications used in the area of support.

Translates requirements for solution design, configuration, and technical needs.

Documentation

Creates and validates documentation, tools, and shared knowledge resources, ensuring quality and consistency aligned with best practices.

Project Management

Manages projects within assigned applications or functional areas, coordinating deliverables, timelines, and dependencies to ensure quality outcomes.

Identifies project risks, interdependencies, and issues, driving resolution to maintain progress, quality, and outcomes.

Communicates project status, decisions, and impacts to stakeholders for alignment and visibility.

Technical

Leads technical discussions with colleagues to identify, analyze, and resolve infrastructure-related issues across applications.

Testing

Facilitates and participates in quality assurance and testing initiatives, supporting test planning, execution, and issue validation within assigned applications.

Training

Develops and delivers training for end users supporting system adoption and proper workflow utilization.

Troubleshooting

Provides ongoing end‑user support for upgrades, new releases, and enhanced functionality.

Troubleshoots and resolves incidents and requests, identifying and remediating root causes and escalating complex issues as appropriate.

Workflow

Leads workflow, process, and requirements analysis, including process mapping and comprehensive workflow documentation, within assigned applications.

Collaborates effectively with all customers to improve workflows and systems usability.

Engages with customers to understand their operational workflows and deliver solutions that meet their unique needs.

Data

Defines and validates data requests ensuring accuracy, consistency, and alignment with operational and analytical needs.

Gathers information and coordinates team members to deliver to customers organized, consistent, and accurate reporting, ensuring quality and completeness.

Facilitates process improvement initiatives, supporting baseline data analysis and post‑implementation evaluation to assess effectiveness and efficiency gains.

General Responsibilities

Establishes, refines, and follows approaches and standards to drive consistent, reliable outcomes within scope.

Supports and reinforces knowledge sharing by contributing to team learning and cross-training efforts.

Manages and prioritizes work ensuring alignment with operational / technical requirements, quality standards, while meeting timelines.

Proactively provides regular updates and statuses verbally and via departmental electronic systems.

Responsible for maintaining budgets where appropriate and communicating opportunities for cost savings.

Collaborates with colleagues and stakeholders to ensure industry and evidence based best practice will be implemented wherever possible to support the highest standard of care, meet regulatory requirements, and improve patient outcomes.

Mentoring

Guides others in understanding relationships between systems, workflows, application behavior, and operational impacts.

Professionalism

Maintains a high standard of professionalism including effective communication with customers and team members.

Refines skills, work approach, and behaviors to improve performance in response to feedback or self-identification.

Creates communication for system changes, updates, and downtime procedures, ensuring clarity and consistency.

Identifies and escalates issues / risks while guiding others in risk assessment and mitigation.

Communicates concepts clearly, driving alignment across users, teams, and workflows.

Responsible for timely and accurate escalation utilizing the appropriate pathway based on criticality.

Develops and maintains strong customer, colleague, and vendor relationships, serving as a trusted point of contact.

Rounds regularly including relationship and shadow rounding and reports back findings.

Participates in meetings representing area of responsibility to build strategic partnerships, align expectations and integrate input into high-leve