Underwriting Analyst

Description

Underwriting Analyst

Department: Rating & Underwriting Services

Functional Area: Classification & Field Operations Reports

To: Manager, Classification & Field Operations

Classification: Non-Exempt

Pay Grade: 30

Location: Hybrid

Position Purpose

The Underwriting Analyst administers the Bureau's classification program by reviewing and assigning workers' compensation classifications in accordance with approved Bureau rules, policies, and regulatory requirements. Working under general supervision, the position supports the accurate application of classification rules while providing timely, accurate, and professional service to carriers, employers, producers, and internal stakeholders.

Requirements

Classification Administration

Review and process classification submissions in accordance with Bureau rules, policies, and procedures.

Analyze business operations and assign the appropriate workers' compensation classifications.

Review supporting documentation to ensure accurate classification determinations.

Maintain accurate classification records and supporting documentation.

Process assigned transactions within established production and service standards.

Customer & Technical Support

Respond to inquiries regarding classification rules, procedures, and reporting requirements.

Research and resolve routine classification issues, escalating complex matters as appropriate.

Explain Bureau classification requirements clearly and professionally to internal and external stakeholders.

Operational Support

Participate in quality assurance activities to support the accuracy and integrity of classification records.

Assist with system testing, implementation activities, and production cycles.

Maintain current knowledge of Bureau classification rules, procedures, and industry developments.

Collaboration

Work collaboratively with Experience Rating, Ownership Administration, Test Audit, and other Bureau departments.

Participate in departmental projects and process improvement initiatives.

Perform other duties as assigned to support departmental and organizational objectives.

Qualifications & Competencies

High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

One to three years of administrative, insurance, customer service, or related business experience preferred.

Workers' compensation or property and casualty insurance experience is desirable.

Ability to interpret and apply established rules, procedures, and technical guidance.

Strong analytical, organizational, and problem-solving skills.

Strong attention to detail and accuracy.

Excellent written, verbal, and interpersonal communication skills.

Ability to prioritize work and meet established deadlines.

Proficiency with Microsoft Office applications and the ability to learn Bureau systems and software.

Physical Requirements

Prolonged periods of sitting and working at a computer.

Frequent use of a computer, keyboard, and telephone.

Ability to communicate effectively in person, by telephone, and electronically.

Ability to occasionally lift and carry up to 15 pounds.

Other Duties

NJCRIB is committed to fostering a culture of continuous improvement, operational excellence, and exceptional customer service. Employees are expected to contribute to process improvement initiatives, maintain current knowledge of Bureau policies and procedures, and support the achievement of departmental and organizational objectives.

This position description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be assigned additional duties consistent with the responsibilities of the position and the operational needs of the Bureau.