Underwriting & Quality Control Manager

About us

Since its inception, TAO Solutions has established itself as a boutique software provider specializing in the design and delivery of advanced securitization and structured finance technologies. The company’s mission is to be the global leader in proven, niche solutions that bring transparency, flexibility, automation, robustness, and analytical rigour to the administration of complex financial programs — including securitization, Asset-Backed Commercial Paper (ABCP) conduits, and covered bond structures.

Our headquarters are in Toronto, with additional offices in Sydney, Australia and San Diego, USA. We operate with an entrepreneurial, forward-thinking mindset, where innovation is encouraged and initiative is valued. This is an environment where talented, driven individuals have the opportunity to make a meaningful impact and help shape the future of our company.

Position Summary

The Mortgage Underwriting & Quality Control Manager leads residential mortgage file quality control and due diligence. The role combines hands-on review of Canadian residential mortgage files, leadership of the QC team, and ongoing development of the risk analytics and AI tooling that supports manual review. As the firm's go-to expert on underwriting, documentation and regulatory compliance, the Manager sets grading standards, carries their own review workload, handles escalations and client rebuttals, and signs off on findings that lenders, investors, rating agencies and regulators rely on.

They also manage the team's workload and training, and lead how AI-assisted review is designed and governed, defining what the technology can determine versus what a reviewer must confirm, so review capacity grows without weakening the final opinions. The role reports to the COO and supports the business through client relationships, engagement scoping and business development.

Responsibilities

Perform hands-on quality control and due diligence reviews of closed, in-process and pre-funding residential mortgage files across credit, income, asset, collateral and valuation, compliance, etc. while managing team file load

Review insured mortgage files against CMHC, Sagen and Canada Guaranty program policies and specific insurance product requirements

Test AML/ATF and KYC compliance under FINTRAC and PCMLTFA obligations applicable to mortgage lenders, brokers and administrators

Validate income documentation and calculation methodologies, and conduct or coordinate reverifications and third-party validations, including document authentication against originating sources, where the engagement scope requires.

Identify and escalate fraud and misrepresentation indicators, with particular attention to first-party fraud, alongside third-party identity, title and valuation fraud.

Design, document, and execute sampling methodology and defend the methodology's statistical basis and coverage to clients, auditors and rating agencies.

Manage the exception, rebuttal and cure lifecycle end-to-end and report residual open exceptions.

Produce loan and portfolio-level findings reports for stakeholders such as the lender credit committee, investors, and auditors.

Own final review sign-off and manage complex files, policy interpretation questions, disputed gradings and inter-reviewer disagreements.

Stay current with market trends and regulatory changes in the Canadian residential mortgage market, translating changes into review criteria within the cycle in which they take effect, and maintain the underlying reference documentation: regulatory instruments, insurer program requirements, lender policy versions, review checklists, scope documents, grading rubrics, standard operating procedures and audit work programs, with a documented change history.

Manage client lifecycle support, including, but not limited to: new client onboarding, scope definition, audit appeals, escalations, complaints, SLA and turn-time agreements, etc.

Identify and pursue new client and engagement opportunities within the Canadian mortgage lending, insurer and investor community, including shaping proposals, pricing and scope for new mandates and responding to RFPs

Act as a subject-matter representative with prospective and existing clients, industry associations and at conferences to build market profile and pipeline

Partner with existing clients to identify opportunities to expand engagement scope: additional portfolios, products or geographies, etc.

Lead team and support recruitment and succession planning as needed, training and performance management, etc. Driving adoption of AI-assisted workflow improvements and review across the team under the TSI’s internal AI initiatives

Support cost management, revenue forecasting and strategy for the business line internally

Ensure the review environment meets information security, privacy, data residency and retention requirements, including PIPEDA, Quebec Law 25 and client-imposed controls.

Other duties as assigned

Qualifications & Experience

Core Experience & Credentials

8–12 years of progressive experience in Canadian residential mortgage underwriting, adjudication, funding, quality control, audit or due diligence, including at least 3 years leading, supervising or formally coaching a review or underwriting team, and experience designing or operating a formal QC/loan review program (sampling methodology, defect taxonomy, severity grading, rebuttal and remediation workflow, management reporting)

Background in a client-facing, outsourced or third-party review environment, or in a lender's internal audit, credit risk review or compliance function

Degree in commerce, business administration, finance, economics or a related discipline, or an equivalent combination of education and directly relevant residential mortgage experience

Completion of Ontario mortgage agent/broker licensing education (Level 1, Level 2, Private Mortgages) or the equivalent BCFSA, AMF or RECA program

Regulatory & Industry Knowledge

Deep working knowledge of OSFI Guideline B-20 and B-21, the minimum qualifying rate, portfolio loan-to-income limits, and the direction of OSFI's consolidated Credit Risk Management guidance

Working knowledge of CMHC, Sagen and Canada Guaranty underwriting program requirements and bulletin history

Working knowledge of FINTRAC/PCMLTFA obligations for mortgage lenders, brokers and administrators, including reporting-entity designation and the current administrative penalty regime

Familiarity with provincial mortgage brokerage regimes — Ontario's MBLAA/FSRA, BC's BCFSA and the incoming Mortgage Services Act, Quebec's AMF, and Alberta's RECA — plus FCAC guidance, the Canadian Mortgage Charter, and lender obligations to borrowers in exceptional circumstances

Working knowledge of PIPEDA and Quebec Law 25 as they apply to handling borrower files and reporting findings

Analytical & Technical Skills

Demonstrated ability to read a lender's underwriting policy and identify where it is silent, internally inconsistent, or out of step with regulator and insurer expectations

Ability to write findings that withstand challenge — concise, evidence-led and defensible to a client, an auditor or a regulator

Advanced proficiency with mortgage origination and document management systems, Excel and reporting tools, and comfort working with structured data and review platforms

Professional Attributes

Ability to work autonomously within a team environment, maintaining communication with multiple levels of management and senior leadership

Uses AI as a force multiplier to accelerate thinking, speed and scale while ensuring human judgment owns the outcome, and stays current on AI/technology developments relevant to the role and industry

Discretion and sound judgment in handling confidential borrower, lender and commercial information

Qualifications that will set you apart from other applicants :

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