(USA) Logistics Customer Service

*** Must be able to work Monday through Thursday from 10:00 am - 7:00 pm, and Saturday from 8:00 am - 5:00 pm.

During the training period (about 2-3 weeks) ; the schedule will be Monday - Friday from 9:00 am - 6:00 pm. ***

Role & Responsibilities:

Be familiar and knowledgeable with the content of typical customers/carriers/vendors service contract arrangements.

Coordinate and communicate with shippers, truckers, carriers and overseas offices for processing export/import shipments, including arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin, POD, DN and/or AES if applicable), forwarding, follow up with tracking and tracing as requested by clients, data quality compliance, problem identification/resolution where capable/authorized.

Responsible to ensure quality of documents including match between data entry and documents, proof reading of commercial documents and BOL/AWB

Immediately report operational irregularities to supervisor and direct manager if it cannot be resolved at desk levels

Determine the nature and cause of any customer delivery issues, if any.

Ensure instructions of temperature-sensitive, time-sensitive, OOG shipments handling is properly communicated from end-to-end.

Guide a given customer’s products through the company’s delivery cycle from start to finish.

Handle and manage all customer contact at file level regarding exceptions

Proper maintenance of CargoWise1 system.

Increasing customer service satisfaction and business share through proactive and regular customer contact

Monitor Reception area, greet visitors, and help them navigate through an office.

Maintain calendars for appointments, sort mail, make copies, and plan travel as assigned by supervisor.

Perform other duties as assigned by the Department Manager.

Qualifications:

High school diploma or equivalent.

3+ years working experience in forwarding industry.

Solid knowledge of export/import process.

Excellent communication skills both verbal and written are required.

Ability to work independently as well as part of a team.

Good planning, problem-solving and organization skills.

Ability to multitask and be a self-starter.

Must be detail-oriented, thorough, accurate and have the ability to efficiently solve problems with strong PC skills.

Proficient in MS Office Applications.

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, Holidays, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.