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Jobs at Olyv

V KYC

Bengaluru, India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
24 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Key Responsibilities:

Conduct Video KYC Calls / Review the Call: Manage face-to-face video calls with customers to conduct Video KYC processes for identity verification / To audit the call taken by the caller to review and approve the document with strong analytical skills with basic excel skills.

  • Verify Customer Documents: Review and verify the customer’s identity documents during the video call.
  • Resolve Customer Queries: Address customer queries during the VKYC process and provide assistance in a professional and friendly manner.
  • Update Records: Accurately document customer details and VKYC outcomes in the company's systems and databases.

Required Qualifications:

  • Candidates must graduate with any Stream
  • Proven experience in customer service, VKYC, or banking roles (experience in video-based verification )
  • Strong communication skills (both verbal and written) with the ability to engage with customers professionally.
  • Good knowledge of VKYC processes
  • Comfortable with technology, including video conferencing tools and CRM software.
  • Strong attention to detail with the ability to spot inconsistencies in documentation.
  • Ability to handle sensitive information with discretion and maintain confidentiality.

Preferred Skills:

  • Previous experience in video-based KYC verification or in a customer-facing role.
  • Multilingual proficiency is a plus but Hindi and English is a must.
  • Knowledge of the financial sector and the regulatory environment.

Key Competencies:

  • Communication: Clear and concise communication skills are essential for interacting with customers.
  • Attention to Detail: Accuracy in verifying documents and recording customer details.
  • Customer Service Orientation: Providing a positive experience to customers while ensuring compliance.
  • Problem-Solving: Ability to handle difficult situations and resolve any issues during the KYC process.

Work Environment:

Fixed working hours 9 AM to 6 PM, but includes weekend shifts.

Original posting on Jobs at Olyv's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobs at Olyv is hiring for this role.

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