V102 Receptionist- Bilingual Legal Receptionist

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Job Description:

Join Job Duck as a Bilingual Receptionist and become an important first point of contact for clients and prospective clients seeking legal assistance. In this role, you will manage a high volume of incoming calls while providing professional, empathetic, and accurate support in both English and Spanish. You will help create a welcoming caller experience, answer questions using available resources, and follow established protocols to ensure inquiries reach the appropriate team. This opportunity is ideal for a reliable, personable professional who enjoys speaking with people, pays close attention to detail, and thrives in a fast-paced environment.

Monthly Compensation: 1,150 to 1,220

Responsibilities include, but are not limited to:

Communicate clearly and professionally to help ensure clients and prospective clients feel welcomed and supported

Follow internal communication and call handling procedures to support efficient coordination between callers and the Intake Team

Answer a high volume of incoming telephone calls with professionalism, empathy, accuracy, and attention to detail

Communicate fluently in English when answering questions and assisting callers over the phone

Use available resources to accurately address caller questions and determine the appropriate next steps

Follow established firm protocols when handling potential new client inquiries

Route calls and prospective client inquiries accurately to the Intake Team when appropriate

Provide friendly, empathetic, and customer service focused assistance during every client interaction

Provide bilingual support in English and Spanish to clients and prospective clients

Maintain professionalism and attention to detail while working in a fast-paced, high call volume environment

Manage approximately 400 incoming calls per week while maintaining a consistently welcoming and professional caller experience

Requirements:

Work Schedule: Monday through Friday, 9:00 AM to 6:00 PM EST

Timezone: EST

Full professional fluency in English and Spanish, with exceptional spoken English required for handling telephone conversations accurately and professionally

Ability to manage a high volume of incoming telephone calls while maintaining professionalism, empathy, and attention to detail

Comfortable handling approximately 400 calls per week and a call volume exceeding 45 calls per day

Strong customer service and interpersonal communication abilities

Ability to follow established protocols for potential new client inquiries and accurately route calls to the Intake Team

Comfortable working in a fast-paced legal services environment with frequent client interaction

Software and Tools: CRM, VoIP, internal communication platform, email, and calendar tools

Required Skills

Bilingual English and Spanish

Professional English Fluency

Customer Service

Telephone Communication

High Volume Call Management

Call Routing

Client Communication

Prospective Client Support

Legal Intake Support

Active Listening

Verbal Communication

Professional Communication

Attention to Detail

Empathy

Reliability

Professionalism

Interpersonal Skills

Organization

Accuracy

Adaptability

Time Management

Customer Service Orientation

Ability to Work in a Fast Paced Environment

Work Shift:

Languages:

English

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.