V104 - Bilingual Intake and Scheduling Specialist

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Job Description:

Job Duck is seeking a Bilingual Intake and Scheduling Specialist to provide compassionate, professional support to prospective immigration clients. In this role, you will manage a high volume of inbound and outbound calls, complete intake forms, collect documentation, and help potential clients feel comfortable throughout the initial consultation process. You will also schedule paid consultations, process payments, and maintain accurate client information using Clio. The ideal candidate is friendly, empathetic, personable, and confident communicating with individuals who may be navigating stressful or sensitive circumstances. This is an excellent opportunity for someone who enjoys helping others and thrives in a fast paced, family-oriented legal environment.

Monthly Compensation Range : $1,142 to $1,220 USD

Responsibilities include, but are not limited to:

Coordinate with attorneys, paralegals, and staff members regarding prospective client inquiries

Collect and process consultation payments, including credit card payments

Support an organized and positive client experience from the initial call through the scheduled consultation

Provide timely follow up to prospective clients throughout the intake process

Maintain confidentiality when handling client information, documentation, and payment details

Distinguish between prospective clients and current clients and route current client matters to the appropriate team member

Document calls, follow up activities, payments, and consultation details accurately

Confirm consultation details and provide prospective clients with the necessary scheduling information

Schedule paid consultations based on attorney availability

Request required documents from prospective clients

Organize and maintain intake information and client records in Clio

Make callers feel comfortable while discussing personal or sensitive circumstances

Follow up with prospective clients regarding missing or incomplete documentation

Ask appropriate intake questions to understand each prospective client’s needs

Explain the initial intake and consultation process clearly

Complete intake forms accurately and gather relevant information from prospective immigration clients

Return calls to potential clients who contacted the firm during the day

Answer a high volume of inbound calls from prospective clients in a friendly, empathetic, and professional manner

Requirements:

Full time remote position

Monday through Friday

Working hours are 8:00 a.m. to 5:00 p.m. CST

Bilingual fluency in English and Spanish is required

Previous customer service, intake, call center, or legal support experience is preferred

Experience working in immigration law is appreciated but not mandatory

Familiarity with immigration terminology is appreciated but not mandatory

Experience using Clio is preferred

Comfortable using a Voice over Internet Protocol phone system

Comfortable managing a high volume of inbound and outbound calls

Experience scheduling appointments and consultations

Experience requesting, collecting, and organizing client documentation

Comfortable processing credit card payments and handling payment information professionally

Reliable internet connection and a professional remote workspace are required

Availability to begin the role within the standard placement timeline

Required Skills

Bilingual English and Spanish communication

Professional verbal and written communication

Client intake and information gathering

High volume call management

Active listening

Customer service

Client relationship management

Consultation scheduling

Payment processing

Document collection and follow up

Data entry and record maintenance

Familiarity with immigration terminology

Clio case management software

Voice over Internet Protocol phone systems

Strong attention to detail

Excellent organization and time management

Ability to prioritize multiple client requests

Friendly and approachable communication style

Empathy and patience

Personable and reassuring demeanor

Ability to make callers feel comfortable

Professional discretion when handling confidential information

Adaptability in a fast paced legal environment

Dependability and consistent follow through

Family-oriented mindset

Work Shift:

8:00 AM - 5:00 PM [CST][CDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.