Valet Staff

Description

MUST HAVE A VALID DRIVER LICENSE; MUST BE INSURABLE

FUNCTIONS STATEMENT:

Parks and retrieves vehicles by greeting customers; giving directions or driving vehicles to parking spaces; collecting parking fees; protecting vehicles; maintaining the parking lot.

MAJOR DUTIES:

• •Plans shift work by reviewing available parking spaces.
• •Greets customers by welcoming them to the parking lot, explaining fees and requirements, issuing receipts, answering questions.
• •Fills parking spaces by providing driving directions to available parking spaces, following lot-fill patterns and sequences, preventing customers from parking were not directed.
• •Provides valet service by driving, parking, and retrieving vehicles for customers, securing vehicles, filing keys, driving customers to and from their vehicles.
• •Tracks available parking spaces by communicating with other attendants.
• •Collects parking fees by calculating fees, taking cash and credit card payments, securing funds, returning keys.
• •Maintains parking area by cleaning up debris.
• •Protects vehicles by driving carefully, preventing unauthorized access to parking lot and vehicles, calling police to apprehend trespassers.
• •Helps customers by reminding them to lock vehicles, jump-starting batteries, assisting with tire changes and lockouts, calling for road service, providing driving instructions from the parking lot.
• •Updates job knowledge by participating in educational opportunities.
• •Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• •Assist customers with a handicap(s) by operating the handicap ramp.
• •Must be outgoing, professional, and customer service-oriented with excellent communication and interpersonal skills.
• •Must have a valid driver’s license with a clean driving record.
• •Previous driving experience in a similar vehicle preferred.
• •Must be flexible to work any shift, start time, weekends, and holidays

NOTE: The above duties are intended to describe the general nature of work performed by an employee in this position. These statements are not to be considered as an all-inclusive list of the duties, knowledge, skills, abilities, and other characteristics of an employee in this position.

Requirements

Pay: $12.00 per hour + Tips

FACTOR 1: KNOWLEDGE REQUIRED BY THIS POSITION

• •Knowledge of methods in taking care of vehicles.
• •Knowledge of tracking keys.
• •Knowledge of charges.
• •Knowledge of matching parking space numbers with the customer’s ticket.
• •Knowledge of computing charges.
• •Knowledge of how to make change quickly.
• •Knowledge of processing electronic or automated payments.
• •Knowledge of how to operate a lockout kit.
• •Knowledge of the parking lot layout.
• •Knowledge of scheduling methods under stress.

FACTOR 2: SUPERVISORY CONTROLS

• •The incumbent is under the direct supervision of the Valet Manager.
• •The supervisor assigns work, advises on changes in procedures, and is available for assistance when required.
• •Routine work is performed independently following set procedures
• •The work is reviewed for accuracy through spot checks, complaints from customers, and observation of the employee at work.

FACTOR 3: GUIDELINES

• •Written and oral guides provide specific instructions for doing the work.
• •Most of these instructions are easily memorized and require little interpretation.
• •When instructions do not apply, the problem is referred to the supervisor.
• •These guidelines are generally applicable, but the employee makes adjustments in dealing with problems and unusual situations.

FACTOR 4: COMPLEXITY

The complexity level ranges from a low level to medium that involves English grammar skills to making proper and accurate changes.

FACTOR 5: SCOPE AND EFFECT

• •The primary purpose of the work is to provide a quality, pleasant experience to guests and customers in a pleasant atmosphere with the fewest distractions possible.
• •This work contributes to the satisfaction of the customer and promotes a positive image for the Citizen Potawatomi Nation as a successful entrepreneur.

FACTOR 6: PERSONAL CONTACTS

Contacts are on a face-to-face basis with guests and customers from all walks of life and from all points of the country and world.

FACTOR 7: PURPOSE OF CONTACTS

The purpose of the contacts is to create a satisfied customer so as to encourage a high level of customer returns.

FACTOR 8: PHYSICAL DEMANDS

• •Standing for long periods of time, extensive walking back and forth between vehicles and the valet driveway.
• •Considerable bending, squatting, kneeling, stooping.
• •Exercises extensive dexterity and balance.
• •Exercises repetitive motions, hearing/sound discrimination, and visual acuity.

FACTOR 9: WORK ENVIRONMENT

Work will be predominately outside where the temperatures may range from extreme cold to extremely hot, dry, and wet conditions.

OTHER CHARACTERISTICS REQUIRED

• •Must have a High School diploma or GED equivalent
• •Must have basic math skills and cash handling skills
• •Must have very good communication and writing skills
• •Availability to work any shift, start time, weekends, and holidays
• •Must possess a valid driver’s license.