Vendor Manager

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives . At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News ’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com .

Key Responsibilities

Establish and maintain strategic relationships within the business to manage all third-parties through regular performance reviews, goal-setting discussions, and expectation alignment sessions

Analyze vendor performance metrics, platform reliability, and contractual compliance using data-driven methods; conduct periodic assessments and reviews to ensure adherence to established agreements.

Assist in the negotiation of vendor contracts including licensing, pricing structures, implementation timelines, and service level agreements; ensure all terms align with company policies and data security standards.

Monitor third-party technology and risk with the appropriate parties to ensure successful delivery against contractual obligations and implement remediation strategies for compliance gaps or performance deficiencies.

Serve as a customer-focused point of contact to address vendor-related complaints, platform outages, delivery delays, and contractual disputes; develop solutions that maintain positive relationships while protecting Firm interests.

Identify and implement cost-saving initiatives and value optimization opportunities across the vendor portfolio; maintain awareness of emerging fintech solutions and competitive alternatives.

Partner with technology, legal, finance, and operations teams to ensure vendor relationships support digital transformation goals and maintain compliance with internal policies and external regulations.

Apply strong analytical skills to evaluate vendor performance data and market trends; develop technology sourcing strategies aligned with corporate innovation goals and provide recommendations for portfolio optimization

Identify complex vendor-related challenges and implement data-driven solutions; provide proactive recommendations to enhance vendor capabilities and service delivery

Skills

Demonstrated ability to drive cost optimization initiatives with measurable results

Highly analytical and data-driven approach to decision-making

Experience with third-party risk management frameworks, data security, and compliance frameworks

Customer-oriented mindset with a track record of building strong stakeholder relationships

Self-driven, results-oriented professional who thrives in a fast-paced, evolving technology environment

Excellent written and verbal communication skills

Ability to provide clear guidance and mentor

Requirements

Bachelor's degree in business administration, supply chain management, or a related field (Master’s degree preferred)

Banking or financial services industry experience

10+ years of IT vendor and relationship management experience, Strategic Sourcing and technology operations

CPSM or Six Sigma certification preferred

Vendor lifecycle management experience required

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.