Veterinary Assistant

• BASIC DUTIES:
• This role requires experience beyond grooming and pet-sitting; only candidates with relevant experience will be considered.

• Responsible for assisting the Veterinarians and Veterinary Technician(s)
• with providing Wellness Clinic and Spay/Neuter services to clients of the Humane Society of Northeast
• Georgia (HSNEGA) and providing Animal Care duties (medicating/treatments or Isolation Ward duties) as
• scheduled. This position requires the candidate to handle, on average, 40-50 dogs/cats or more per day.
• SCOPE OF POSITION:
• Wellness Clinic
• ● Safely and humanely administer medications (via injection and orally), vaccinations (via
• injection and orally), screening tests (via blood draw) and microchips to public, owned animals
• within the scope of HSNEGA’s standard operating procedures.
• ● Efficiently and kindly communicating with clients to obtain history, discuss wellness services,
• and care for their animal.
• ● Exceptional animal handling skills and confidence in the ability to handle aggressive animals
• safely.
• ● Maintain accurate and detailed medical records.
• ● Working knowledge of vaccinations, flea/heartworm prevention, and basic animal husbandry.
• Animal Care
• ● Assist with animal intakes/surrenders in conjunction with the Animal Care and Enrichment (ACE)
• Manager on duty including administering vaccines, screening tests and other wellness services
• to intakes as needed.
• ● Assist with ensuring adoptable animals are being cared for, treated/medicated properly, and be
• constantly aware of the adoptable animals’ conditions. Communicate staff/volunteer concerns
• regarding specific animals to appropriate senior clinical staff.
• ● In conjunction with ACE Manager, assist with administering care to animals in restricted areas
• as needed. Assist with transportation to outside veterinarians if needed and ensure treatment
• plan for sick animals is followed as specified by the Medical Director.
• ● As needed/scheduled, conduct daily adoptable animal care including feeding and
• cleaning/sanitation of kennels/equipment in a humane, effective, efficient and safe way.
• ● Work with staff to ensure accurate records for all public animals as well as intakes/adoptable
• animals.

• Surgery
• ● Assist the Veterinarian with intake exams and morning medical set up
• ● Patient Prep; helping induce, clipping for surgery, surgical scrubbing, and other preparations as
• needed for surgery.
• ● Recovery; Recovery of a large number of animals recovering from anesthesia simultaneously,
• administering vaccinations, pain medication, and other postoperative services.
• ● Working knowledge of sterile operating room procedures
• Customer Service
• ● Greets persons entering HSNEGA with friendly disposition, direct persons to correct
• destination/staff, and accurately answers questions from public and customers.
• ● Fields general inquiries from the public, always maintaining a calm, courteous and respectful
• manner.
• ● Assists the public with Wellness Clinic services offered through the Healthy Pet Clinic including
• check in/out and counseling on services provided.
• ● Assists with taking spay/neuter appointments, processing deposits, entering appointments into
• IDEXX, and assisting with check in/out.
• Patient Intake/Dismissal
• ● Checks in patients during morning intakes with the assistance of other team members including
• explaining the surgery process to pet owners, and collecting required paperwork and ensuring it
• is properly completed.
• ● Oversee/assist with completion of paperwork for each day’s clients/patients in conjunction with
• the CCSC and clinical staff.
• ● Assists with spay/neuter appointment setting and ensures correct record-keeping for all clients
• in IDEXX Neo.
• ● Participates in afternoon dismissal of patients with the assistance of other team members
• including explaining recovery instructions, collecting monies, and properly completing
• paperwork.
• ● Works closely with CCSC to ensure daily cash outs and money handling are done efficiently,
• honestly and on time. Adheres to all cash management Standard Operating Procedures (SOPs).
• Administrative
• ● Assists with compiling and maintaining accurate files on all animals.
• ● Processes Healthy Pet Clinic clients including scheduling, data entry, and general administrative
• process and flow through.
• ● Answers multi-line phone system promptly and professionally, routing calls to the appropriate
• personnel and providing general information to the public as needed.
• ● Checks organizational voice mail in a timely manner and distributes messages/forwarding calls
• as needed to the appropriate recipient.
• ● Enters and maintains proper documentation on all client and animal records. Provides accurate
• and thorough data entry and paperwork, including memos and addendums as needed.
• ● Checks daily for follow-ups on any pending issues.
• ● Assists with opening duties and closing duties, including daily financial reconciliation.

• Physical Requirements and Work Environment
• ● Performs in standard office, animal care, and kennel environments with exposure to hazardous
• chemicals and tolerates noxious odors and high noise levels with appropriate PPE
• ● Safely lifts and carries up to 50 pounds repeatedly throughout the day with help.
• ● Works standing for 6 or more hours and to bends/kneels repeatedly to move through tightly
• cramped areas in various situations.
• ● By nature of the industry, consistently exposed to animals/animal allergens under conditions
• with limited alternatives available. There also may be occasional exposure to dead, sick, unruly,
• and/or dangerous animals in addition to exposure to parasites and infectious diseases.
• Qualifications
• ● High school or equivalent education; experience in a veterinary clinic, veterinary hospital,
• and/or animal shelter or control facility preferred but not required.
• ● Acquire and possess a thorough understanding of - and dedication to - animal welfare issues
• ● Highly motivated with a professional attitude
• ● Good communications skills
• ● Must be able to work constructively within a team in a busy and intense environment.
• ● Must be able to respond quickly to a variety of medical situations and cope with
• urgent/frustrating situations and remain calm.
• ● Understand and support the values, philosophies, and policies of HSNEGA.
• ● Experience in dealing effectively and tactfully with the public, and ability to create a team
• environment/positive work culture and implement change when needed.
• ● Ability to work with different software programs including MS Office and Pet Point.
• ● Willing and able to obtain training/continuing education as needed.
• ● Demonstrated ability to apply good judgment in making decisions in accordance with
• organizational policies and procedures and to handle emergencies, think critically and act
• accordingly.
• ● Ability to work independently and confidently using superior discretion and judgment.
• Certificates, Licenses, Registrations
• ● Must possess a valid and unrestricted driver’s license.

• This position description in no way states or implies that these are the only duties to be
• performed by the employee occupying this position. This document does not create an
• employment contract, implied or otherwise, other than an “at-will” relationship
• Humane Society of Northeast Georgia provides equal employment opportunities to all
• employees and applicants for employment and prohibits discrimination and harassment of any

• type without regard to race, color, religion, age, sex, national origin, disability status, genetics,
• protected veteran status, sexual orientation, gender identity or expression, or any other

characteristic protected by federal, state or local laws.

• This policy applies to all terms and conditions of employment, including recruiting, hiring,
• placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation

and training.