Veterinary Receptionist

Veterinary Receptionist

Caring Hands Merrifield is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

A comprehensive benefits package, including medical, dental, and vision insurance

Paid time off and a 401(k) plan for full-time employees

Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Professional development opportunities

Salary: $17.00-$23.00 per hour dependent on skills and experience

Schedule : Monday- Friday 8AM-8PM, Every other Saturdays 8AM-4PM

Responsibilities

Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner

Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information

Perform client check-out, including payment processing, posting charges, and scheduling future appointments

Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health

Perform accurate data entry and maintain organized records in the practice management system following onboarding and training

Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations

Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment

Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution

Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)

Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment

Proficient in Microsoft Office; comfortable learning new software and workflows

Reliable, punctual, and professional; ability to work independently and as part of a team

Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Caring Hands Merrifield

At Caring Hands Animal Hospital, compassion and purpose are at the heart of everything we do. We provide transparent, personalized veterinary care, attracting a team of dedicated professionals who uphold our core values every day.

Our team leads with integrity, delivers reliable care, and supports one another—and you—with a true spirit of teamwork. We are committed to creating a welcoming environment where both pets and their owners feel valued, understood, and cared for.

We go above and beyond to accommodate the unique needs of every pet and client, fostering a strong sense of community within and beyond our hospitals. With shared values and a unified mission, we work together to make a meaningful difference in the lives of pets and their families.

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