Veterinary Receptionist

Fairview Heights Animal Clinic is seeking a dedicated and client-focused part-time Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

401(k) plan

Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Professional development opportunities

Employee pet discount because we know your pets are family, too.

Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a part-time position averaging 20–30 hours per week. The anticipated schedule includes Wednesdays (7:30 AM–7:00 PM), Thursdays (7:30 AM–6:00 PM), and rotating Saturdays (7:30 AM–5:00 PM). Candidates should also have flexibility to work additional days as needed based on hospital scheduling needs.

Responsibilities

Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner

Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information

Perform client check-out, including payment processing, posting charges, and scheduling future appointments

Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health

Perform accurate data entry and maintain organized records in the practice management system following onboarding and training

Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations

Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment

Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution

Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)

Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment

Proficient in Microsoft Office; comfortable learning new software and workflows

Reliable, punctual, and professional; ability to work independently and as part of a team

Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Fairview Heights Animal Clinic

Welcome to the Fairview Heights Animal Clinic and the Animal Hospital of O’Fallon, where our expert staff provides full service veterinary care to our wonderful patients in St. Clair County, Illinois. We are happy to provide preventative care, diagnostics, surgeries, boarding and grooming at our state-of-the-art facility.

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

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