Vice President and Chief Operations Officer

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position.

The Vice President of Operations will serve as the lead executive for this hospital campus. The responsibilities for this position include the operational, clinical, financial, and administrative functions associated with all services provided. This position will partner with leaders throughout the health system to drive existing and new initiatives, programs, and services empowering the organization to achieve its mission, vision, and goals.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s Degree in Hospital Administration, Business Administration or related field required.

2. Minimum of five to seven years management experience with increasing responsibility required.

3. Serves as staff leader to the board and medical staff.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Works with the medical staff, hospital administration, department heads, ancillary departments, and nursing staff to coordinate and manage patient care.

2. Assures open communication within all areas of the hospital to assure staff understand and comply with of all hospital policies and procedures.

3. Manages ancillary and support departments to assure quality safe patient care focused and patient satisfaction.

4. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.

5. Follows through with suggestions from supervisor or self-assessment to meet identified needs with regard to job and personal growth.

6. Attends departmental meetings and/or documents review of meeting minutes.

7. Participates in performance improvement (i.e. follows established work systems, identifies deviations or deficiencies in standards/systems and communicates problems to supervisor or manager, etc.)

8. Adheres to hospital and department policies and procedures.

9. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public.

10. Is polite and respectful when communicating with staff, physicians, patients, and families. Approaches interpersonal relations in a positive manner.

11. Complies with Patient’s Rights and Responsibilities.

12. Promotes an attitude of compliance and has established a culture that fosters the prevention, detection and resolution of instances of misconduct. In furtherance thereof, VP shall cooperate with WVUHS corporate compliance program during his/her employment.

13. Is familiar with and demonstrates knowledge of the procedure to report and/or document unsafe/hazardous conditions, incidents, and defective equipment in compliance with Incident Reporting and Safe Medical Device.

14. Able to illustrate role/responsibility of department according to Emergency Preparedness Plan.

15. Follows established safety standards and precautions, (i.e. hazard communication, blood borne pathogens, universal precautions, infection control, electrical and fire, etc.)

16. Demonstrates flexibility to meet the needs of departmental or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-back (i.e. weather, disaster).

17. MEASURING RESULTS/OUTCOMES OF SYSTEMS WITH A CUSTOMER FOCUS

Establishes valued standards (satisfaction, quality and cost), and routinely monitors those standards demonstrating incremental measurable improvement of identified systems.

18. COACHING/TRAINING OF ASSOCIATES

• •Assures direct reports; develop and maintain competencies through both mentoring and direct feedback.
• •Assures Associates understand and implement detailed department work systems.

19. REDUCING COST; INCREASING NET REVENUE

• •Produces and manages department budget with appropriate line-item detail and complies with annual established budgetary guidelines.
• •Manages significant variances and applies appropriate allocation of resources.
• •Reduce costs and identifies cost savings.

20. ADMINISTRATIVE SKILLS

• •Re-evaluates all open positions, assessing necessity to refill.
• •Maintains schedules to assure low TO, adequate coverage, clear patterns, and adequate notice to Associates to achieve identified outcomes of department.
• •Completes payroll/personnel/administrative responsibilities within set time frames.
• •Monitors and safeguards capital assets and equipment within department/hospital.

21. LEADERSHIP:

• •Demonstrates knowledge of all job functions for all areas of accountability.
• •Establish priorities within context of the WVU Medicine system.
• •Maintains an excellent rapport with Associates, gains cooperation of staff while working toward institutional and departmental goals.
• •Maintains a professional working relationship with all departmental Associates; always responds to Associate concerns in a professional and timely manner; maintains appropriate interdepartmental communication.
• •Maintains structured and frequent spontaneous reward, recognition program.
• •Regularly foresees potential problem situations; intervenes to offset adverse impact; demonstrates a proactive attitude.
• •Demonstrates effectiveness in identifying future needs and problem areas; develops workable solutions; follows through on solutions.

22. CHANGE MANAGEMENT

• •Creates change in a positive manner by working through issues with departmental team.
• •Sets example standard for team members.

23. LEADERSHIP TEAM BEHAVIOR :

• •Maintains a constructive, positive environment among the management team and Associates and shows empathy.
• •Addresses areas of conflict directly and works towards resolution.
• •Always takes immediate action upon the discovery of a serious discrepancy situation; documents action and rationale for decision.

24. DELEGATION

• •Delegates proper task to appropriate person with accountability.
• •Demonstrates an ability to create an atmosphere and conditions which are conducive to and foster motivation of Associates to work at optimal efficiency; encourages staff to regularly establish goals and objectives.

25. COMMUNICATION

• •Actively listens to Associates and customers.
• •Implements structured communication plan so that each Associate knows big picture, successes, as well as departmental issues.
• •Promotes positive behaviors by example.
• •Turns around negativism by examining alternatives, proposing solutions and being consistently honest.
• •Maintains effective communication/rapport with medical staff.

26. ANALYTICAL SKILLS

• •Maintains working knowledge of appropriate computer programs.
• •Constructs and completes projects on time and within budget with work plans and issue tracking.

27. CARE OF PATIENTS

• •Assures departments function in a coordinated manner balancing care of patient, customers and financial constraints.
• •Manages patient and nursing care in all departments including outpatient and physician office practices assuring standards are consistently implemented.

28. CONTINUUM OF CARE

Assures appropriate length of stay, discharge and coordination from the ancillary staff.

29. INFECTION CONTROL

• •Assure that established Infection Control practices are maintained and followed.
• •Collaborates with Infection Control Practitioner and appropriate medical staff in the development and enforcement of infection control guidelines for departments.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be mad