Vice President, Cards Payment Solutions & Implementation Specialist

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Cards Payment Solutions & Implementation Specialist

Role Overview

We are seeking a highly driven Cards Payment Solutions & Implementation Specialist to support merchant portfolio growth, lead the implementation of payment solutions, and enhance operational excellence across acquiring and e-commerce channels.

This role combines sales support, hands-on technical implementation, and process improvement, requiring strong stakeholder management, analytical capabilities, technical fluency, and knowledge of payment ecosystems. The successful candidate will play a key role in delivering seamless customer onboarding experience through payments-related API integration, automation initiatives, and ongoing service optimization, while acting as an effective bridge between business stakeholders and technical teams.

Key Responsibilities

A. Sales Support & Merchant Relationship Management

Drive portfolio growth through proactive merchant acquisition, onboarding, and relationship management activities

Manage merchant enquiries, participate in RFIs/RFPs and tenders, and support onboarding of new merchants

Partner with merchants and payment partners to identify business opportunities, optimize payment solutions, and enhance revenue generation

Support solution design for acquiring, retention, and growth strategies

B. Implementation & Technical Support

End-to-end implementation of merchant acquiring solutions for e-commerce and other platforms to ensure timely and successful delivery

Gather business and technical requirements from merchants and translate them into solution designs and transaction flows

Work closely with Payment Service Providers (PSPs), vendors, internal teams and merchants to implement solutions

Support API-based and system-to-system integrations, including reviewing API specifications, endpoints, authentication methods, request and response payloads, and error codes

Use Postman or equivalent API testing tools to validate interfaces, troubleshoot integration issues, and clearly document test results and technical findings.

Interpret technical artefacts such as API documentation, JSON or XML payloads, application logs, file specifications, data mappings, and network or security requirements

Develop, enhance, or support lightweight applications, scripts, prototypes, and process automations using Python, VBA, or other relevant programming languages

Manage and resolve payment-related technical and operational issues raised by merchants and internal or external stakeholders within the stipulated SLA. Provide after-hours support for critical incidents, where required.

Conduct root cause analysis and drive corrective actions to improve service quality

Perform system testing across various channels to ensure accurate transaction processing

Ensure system onboarding and processing documentation and processes are up-to-date and adhered to

C. Project Management, Partner Governance & Continuous Improvement

Coordinate with third-party partners for issue resolution and monitor service performance

Escalate vendor-related risks and ensure adherence to service level agreements

Manage implementation projects from a technical and operational perspective, ensuring successful delivery within timelines

Coordinate with cross-functional teams to ensure successful outcomes

Provide regular reporting on project status, risks, and milestones to management

Ensure merchants are informed promptly of implementation timelines and system changes, and support their timely compliance.

Apply critical thinking to evaluate solution designs and ensure they are logical, practical, and well reasoned.

Analyze business and technical processes to identify improvement opportunities and drive automation initiatives

Define business requirements and support development of system enhancements

Collaborate with technology and operations teams on system design, UAT execution, and implementation

Support the development lifecycle from solution assessment and prototyping through testing, implementation, production validation, and post-implementation support

Enhance workflows, controls, and operational efficiency through continuous improvement initiatives

D. Compliance & Regulatory Management

Ensure all system enhancements and implementations, including associated stakeholder communications and operating standards, comply with applicable MAS regulations and card scheme rules.

Communicate regulatory and system changes to merchants and ensure timely adoption

Maintain adherence to internal SOPs and governance standards

Requirements

Experience & Knowledge

Diploma or Degree in Business, Information Systems, Computer Science, Finance, or related field

Experience in payments, merchant acquiring, banking, or e-commerce environments is preferred

Strong understanding of card products, payment processing, and merchant acquiring ecosystems is preferred

Experience in project coordination, implementation, or business support roles

Ability to troubleshoot technical and system-related issues

Familiarity with payment integrations, transaction flows, and system interfaces

Proven experience delivering implemented technical projects, applications, integrations, or automation solutions, preferably involving APIs or system interfaces

Hands-on programming or scripting experience in Python, VBA, or comparable languages, with the ability to read, understand, troubleshoot, and modify code

Practical experience using Postman or equivalent tools to test REST APIs, including authentication, headers, parameters, JSON or XML payloads, responses, and error handling

Comfortable working with technical terminology and engaging developers, technology teams, vendors, and business users to support solution design and implementation requirements

Ability to understand technical documentation, investigate logs and data issues, and communicate technical findings clearly to both technical and non-technical stakeholders

Ability to explain technical concepts clearly in plain language to non-technical stakeholders.

Core Competencies

Strong stakeholder management and interpersonal skills

Proven ability to manage multiple projects and priorities effectively

Analytical mindset with strong problem-solving capabilities

Strong technical aptitude and the ability to bridge business requirements with application, integration, data, and infrastructure considerations

Structured documentation skills, with the ability to produce clear requirements, test scenarios, issue analysis, and implementation materials

Excellent communication and business writing skills

Detail-oriented with strong operational discipline

Personal Attributes

Self-motivated, proactive, and results-driven

Independent yet collaborative team player

Meticulous with strong attention to detail

High level of integrity and professionalism

Enthusiastic with a continuous improvement mindset

Additional Requirements

Be a Part of the UOB Family

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