Vice President of Program Systems

The Director of Clinical Systems, Analytics & Business Intelligence provides strategic leadership, oversight, and administration of clinical technology systems, enterprise reporting, business intelligence, data governance, and analytics supporting Behavioral Health and Community Services (BHCS) programs.

This position ensures electronic health record (EHR) systems, analytics platforms, and data infrastructure effectively support service delivery, regulatory compliance, quality improvement, operational performance, revenue optimization, and data informed decision-making.

The Director serves as a cross functional leader, strategic partner and primary liaison between Behavioral Health, Community Supports, Information Technology, Quality Assurance, Compliance, Finance, Human Resources, Development, and Executive Leadership driving alignment with advancing organizational priorities, strategic objectives, and evolving healthcare delivery models through the effective use of technology, analytics, automation, artificial intelligence, and operational innovation.

The Director leads the development and execution of a multi-year Clinical Systems and Analytics Roadmap that supports organizational growth, CalAIM transformation, operational excellence, revenue optimization, quality outcomes, regulatory compliance, and data-informed decision making.

The Director develops and manages the BHCS technology budget and roadmap and is accountable for technology investments, operational outcomes, vendor performance, and the successful implementation of enterprise clinical technology initiatives.

DUTIES

SUMMARY

The Director, Clinical Systems, Analytics & Business Intelligence provides strategic leadership, oversight, and administration of clinical technology systems, enterprise reporting, business intelligence, data governance, and operational analytics supporting Children’s Institute’s Behavioral Health and Community Services (BHCS) programs.

This position is responsible for ensuring that electronic health record (EHR) systems, analytics platforms, reporting tools, workflow technologies, and related systems effectively support service delivery, regulatory compliance, quality improvement, operational performance, revenue optimization, and organizational decision-making.

The Director serves as the primary liaison between Behavioral Health, Community Supports, Information Technology, Quality Assurance, Compliance, Finance, Human Resources, Development, and Executive Leadership to ensure clinical systems and data infrastructure align with organizational priorities, strategic objectives, and evolving healthcare delivery models.

The Director leads the development and execution of a multi-year Clinical Systems and Analytics Roadmap that supports organizational growth, CalAIM transformation, operational excellence, revenue optimization, quality outcomes, regulatory compliance, and data-informed decision making.

This position oversees Clinical Systems Administrators, Business Systems Analysts, Data Analysts, Reporting Analysts, and other assigned personnel responsible for clinical systems administration, business intelligence, reporting, analytics, workflow optimization, training, and operational support.

The Director serves as a strategic partner to executive leadership in advancing organizational excellence through the effective use of technology, analytics, automation, artificial intelligence, and operational innovation.

The Director develops and manages the BHCS technology budget and roadmap and is accountable for technology investments, operational outcomes, vendor performance, and the successful implementation of enterprise clinical technology initiatives.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategic Leadership & Clinical Systems Governance

Develop and implement the strategic vision for clinical systems, analytics, reporting, business intelligence, and technology solutions supporting Behavioral Health and Community Services programs.

Lead the development and execution of a multi-year Clinical Systems and Analytics Strategic Roadmap.

Establish governance structures, policies, standards, procedures, and decision-making frameworks related to clinical systems, analytics, reporting, and operational workflows.

Chair or facilitate Clinical Systems Governance Committees and related workgroups.

Collaborate with executive leadership to align technology investments and analytics initiatives with organizational priorities and strategic objectives.

Identify opportunities for innovation, automation, integration, and operational improvement across service delivery systems.

Lead organizational change management efforts associated with technology implementations, workflow redesign, process optimization, and operational transformation initiatives.

Develop enterprise standards for clinical systems utilization, documentation workflows, reporting methodologies, and data management practices.

Enterprise Clinical Technology & EHR Leadership

Establish and maintain enterprise data governance standards, policies, and accountability structures.

Define data ownership, stewardship responsibilities, and reporting standards across BHCS operations.

Develop and maintain enterprise data dictionaries, reporting definitions, metadata standards, and governance documentation.

Promote consistency, accuracy, completeness, and integrity of data across clinical, operational, financial, and reporting systems.

Partner with Information Technology, Finance, Human Resources, Development, and Program Leadership to support enterprise data integration initiatives.

Oversee data quality monitoring, validation processes, exception reporting, and corrective action plans.

Ensure compliance with data privacy, security, retention, and regulatory requirements.

Data Governance & Information Management

Establish and maintain enterprise data governance standards, policies, and accountability structures.

Define data ownership, stewardship responsibilities, and reporting standards across BHCS operations.

Develop and maintain enterprise data dictionaries, reporting definitions, metadata standards, and governance documentation.

Promote consistency, accuracy, completeness, and integrity of data across clinical, operational, financial, and reporting systems.

Partner with Information Technology, Finance, Human Resources, Development, and Program Leadership to support enterprise data integration initiatives.

Oversee data quality monitoring, validation processes, exception reporting, and corrective action plans.

Ensure compliance with data privacy, security, retention, and regulatory requirements.

Data Analytics, Reporting & Business Intelligence

Oversee organizational analytics, dashboard development, reporting, business intelligence, and performance management functions supporting BHCS operations.

Supervise Data Analysts, Reporting Analysts, Business Systems Analysts, and other assigned personnel.

Develop and maintain operational, clinical, quality, utilization, financial, workforce, and regulatory reporting frameworks.

Ensure timely development and dissemination of reports supporting executive leadership, operational management, regulatory agencies, funders, and governing bodies.

Develop and maintain key performance indicators (KPIs), dashboards, scorecards, and performance measurement frameworks.

Analyze trends and provide actionable recommendations that improve organizational performance, efficiency, quality outcomes, compliance, and client experience.

Support contract reporting, grant reporting, audit requests, accreditation activities, and executive reporting requirements.

Promote evidence-informed and data-driven decision-making