Vice President of Residential Services

Description

Position Summary

The Vice President of Residential Services is a senior organizational leader responsible for activating, leading, and holding accountable a high-performing residential workforce that operates in alignment with East House’s values of Humanistic, Optimistic, Progressive, Integrity, and Collaboration.

As a member of the Leadership Team, this role provides strategic leadership, operational oversight, and performance accountability for all residential services. The Vice President ensures that services and operations deliver high-quality, person-centered care, achieve defined outcomes, meet regulatory and contractual requirements, and operate within approved budgets and utilization targets.

This role translates organizational strategy into execution, aligns people and resources to priorities, and ensures that leaders and teams are accountable for results. The Vice President represents East House with funders, regulators, and community partners and serves as the senior program leader in the absence of the Chief Program Officer, as designated.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East

House considers factors such as (but not limited to) scope and responsibilities of the position,

candidate's work experience, education/training, key skills, internal peer equity, as well as, market

and organizational considerations when extending an offer.

ESSENTIAL FUNCTIONS

Strategic Leadership & Program Development

• •Partner with the Chief Program Officer and other Leadership Team members to lead and execute on the strategic direction for residential services in alignment with East House’s mission, values, and strategic priorities that support organizational growth and sustainability.
• •Partners with the Chief Program Officer to identify, design, and implement new or expanded residential program opportunities aligned with community need, funding viability, and organizational strategy.
• •Analyze trends in behavioral health, housing, funding, and community needs to identify risks, opportunities, and programmatic responses.
• •Translate strategy into clear operating plans, priorities, and measurable objectives for residential programs and leadership teams.
• •Ensures appropriate SLT visibility into residential services through structured reporting, program reviews, and participation in governance discussions as appropriate.

Program Performance, Quality, and Outcomes Accountability

• •Hold full accountability for residential programs achieving defined outcomes, quality standards, utilization targets, and budget expectations.
• •Ensure all programs deliver effective, person-centered, evidence-based services responsive to participant needs and demographics.
• •Lead development, implementation, and monitoring of quality improvement plans, integrating regulatory, funder, and best-practice requirements.
• •Use data, benchmarks, and performance metrics to evaluate program effectiveness, identify gaps, and drive continuous improvement.
• •Oversee annual program evaluations, performance reporting, and outcome measurements across all residential services.
• •Ensure achievement of maximum occupancy and utilization targets across programs.

People Leadership, Workforce Activation, and Accountability

• •Build, lead, and retain a high-performing, values-aligned management team capable of delivering results in a complex regulatory environment.
• •Creates and sustains a positive, inclusive, and respectful culture that builds organizational pride and supports high performance.
• •Translate organizational and program goals into clear expectations, performance metrics, and accountability structures.
• •Provide leadership, coaching, and supervision to direct reports; ensure leaders effectively manage their teams.
• •Hold leaders accountable for staff performance, engagement, compliance, and outcomes.
• •Ensure timely and accurate performance evaluations, compliant differentiated pay practices, and corrective action when performance does not meet expectations.
• •Ensure employees with performance deficiencies are supported through coaching, improvement plans, and addressed promptly when improvement is not achieved. Takes decisive action when sustained improvement is not achieved.
• •Develops and maintains succession and backup plans for key leadership roles to ensure continuity of operations and future readiness.

Compliance, Risk Management, and Regulatory Oversight

• •Ensure full compliance with all applicable federal, state, and local regulations, including OMH, OASAS, HIPAA, and contractual requirements.
• •Maintain licensing, certification, and accreditation with no outstanding corrective actions.
• •Oversee implementation of compliance policies, procedures, and training to ensure staff understanding and adherence.
• •Proactively identify and address compliance risks, operational gaps, and corrective action needs.

Financial Stewardship & Operational Effectiveness

• •Ensure residential programs operate within approved budgets while meeting service, quality, and utilization goals.
• •Partner with finance and program leadership to monitor financial performance, manage resources effectively, and support sustainable growth.
• •Establish and monitor performance measures to improve efficiency, effectiveness, and adaptability across residential services.
• •Balance quality, compliance, workforce sustainability, and fiscal responsibility in decision-making.

Community, Funder & System Leadership

• •Serve as a senior representative of East House with funders, regulators, and community partners.
• •Strengthen relationships with key funders and system partners, including counties and state agencies.
• •Ensure residential programs are visible, accessible, and well-understood by referral sources and community stakeholders.
• •Advocate for participant needs and collaborate with system partners to improve service coordination and outcomes.
• •Support partnerships that advance East House’s mission, strategic priorities, and system impact.

Other

Delivery of consistent, measurable results, including:

• •Achievement of residential program outcomes, quality goals, and utilization targets
• •Sustained regulatory compliance with no unresolved findings
• •Strong financial performance aligned with approved budgets
• •High-performing, accountable leadership teams
• •Positive staff engagement and retention within residential services
• •Effective execution of strategic priorities and operating plans
• •Strong, trust-based relationships with funders, partners, and regulatory bodies

COMPETENCIES

Alignment with East House Values

• •Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• •Represents the organization professionally and aligns with its mission.
• •Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• •Takes responsibility for all work activities and personal actions.
• •Follows through on commitments; implements decisions that have been agreed upon.
• •Maintains confidentiality with sensitive information.
• •Acknowledges and learns from mistakes without blaming others.
• •Recognizes the impact of one’s behavior on others.

Commitment to Belonging, Respect, and Building a Supportive Community

• •Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• •Actively includes others in conversations and decision-making, fostering connections by learning about others' interests, and celebrating achievements to make individuals feel valued.
• •Listening without judgment, communicating and interacting politely and civilly, and acknowledging others' contributions to show appreciation and build trust.
• •Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

Operational Efficiency, Feedback, Continuous Improvement

Manages day-to-day operations efficiently.