Victim Notification Team Lead

The Team Lead is responsible for the supervisory oversight of VNS, VOSS, and CENP Victim Notification Analysts supporting the FBI Victim Services Division (VSD). The position requires a strong understanding of federal victim notification programs, personnel management, quality assurance, and program-level reporting, and must be able to work independently with minimal Government oversight while ensuring consistent, accurate, and timely support across all VSD notification programs. Top-Secret clearance is required.

Location: FBI Headquarters, Washington, DC

Responsibilities:

Oversee VNS, VOSS, and CENP analysts in a supervisory capacity

Oversee the processing of victim contact information and case documentation

Validate and verify case files in multiple case management systems

Perform quality assurance and report generation when directed

Work with CENP/VOSS/VNS program managers to update Standard Operating Procedures (SOPs)

Provide robust and comprehensive training for new analysts

Provide timely feedback, quality control reviews, and remedial training to correct deficiencies and ensure compliance with program standards

Review daily logs of data imports and facilitate corrective actions as needed

Approve data within systems as needed to ensure accuracy and appropriate data transfer

Identify and recommend opportunities for strategic process enhancements

Oversee day-to-day scheduling and ensure effective regional coverage plans

Ensure the team operates cohesively and maintains a high level of customer satisfaction

Hold regular team meetings to ensure staff compliance with customer policies and procedures

Communicate vacancy coverage plans and backfilling updates to program management

Requirements:

U.S. Citizenship required

Active Top Secret security clearance (required at time of proposal submission)

Bachelor's degree from an accredited university (four years of relevant professional experience may substitute)

Minimum of two years of experience in a professional work environment

One year of experience using MS Word and MS Outlook

One year of experience using MS Excel, including spreadsheet creation, data entry/auto-fill, sorting/filtering/freezing panes, worksheet management, Text-to-Columns, and the Concatenate function

One year of experience using MS SharePoint in a professional work environment

Program and project management experience

Experience preparing and delivering formal presentations to a wide audience

At least one year of experience managing personnel

Experience producing written documentation, including procedures and instructions

Experience managing, tracking, prioritizing, and scheduling multiple projects simultaneously and to short deadlines

Demonstrated ability to work independently and exercise sound judgment with minimal oversight

Strong communication skills, with the ability to convey program details, analysis, and recommendations to personnel and all levels of management

Preferred:

Experience and proficiency building and updating Microsoft SharePoint sites in a professional work environment

Prior experience supporting federal law enforcement, victim services, or a comparable case-management environment

Salary range: $80,000 - 100,000 annually

The salary range for this position represents the anticipated hiring range. Actual compensation will be determined based on factors such as relevant experience, skills, education, certifications, and potential contract funding.